Formed in 2007 by ex-London Property Managers, adiuvo (from the Latin to help or assist) to initially offer a service... Read more
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Formed in 2007 by ex-London Property Managers, adiuvo (from the Latin to help or assist) to initially offer a service that had, in their opinion, been severely lacking; a professional and knowledgeable office based emergency out of hours’ response for Property Managers. This specialised service distinguishes itself from any other available by the use of experienced and qualified property staff including IRPM Property Managers and people from all facets of the industry in conjunction with customer service experts. In 2023, adiuvo is responsible for in excess of 900,000 properties out of hours and our latest statistics show we handled over 425,000 calls.
Problems we solve for agents
adiuvo answer calls from your tenants so you don't have to even at 3am on Christmas Day but as property professionals only instruct if the reported issue is a true emergency (only instructing on 36% of all calls). We can utilise yours or your landlord's preferred contractors or provide alternates if necessary, Should we instruct we manage the whole of the call out ensuring attendance and suitable completion as well as providing a full report back to our client for the start of the next working day.
Subscription; adiuvo charge per property per annum (plus VAT) to provide unlimited, white labelled cover
We only instruct on 36% of issues reported but the best ROI is happy, supported tenants
Training & Support
adiuvo will walk each new client through the set up process and supply suggested suitable procedures for each call (although clients are able to bespoke to their portfolio or even per property)
Out of ours emergency maintenance cover