CRE Group
CRE is a telecoms specialist for estate agents, built to fix what's broken in an industry known for lock-ins, price... Read more
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Overview
CRE is a telecoms specialist for estate agents, built to fix what's broken in an industry known for lock-ins, price hikes, and "integration" that doesn't actually integrate.
We're whole of market, which means we recommend the right phone system for your agency - not just our system. And because your contract is with us (not the hardware), if something better emerges during your term, we'll switch you to it.
Our difference is real CRM integration. We're the exclusive telecoms integrator for Alto and Loop, with full native integration across Reapit, Dezrez, Street, and ExpertAgent. Auto-pop when customers call. Auto-transcribe conversations straight into your CRM. Click-to-dial from anywhere. This isn't surface-level click-to-dial - it's integration that genuinely saves hours every day.
We fix costs (no surprise April price hikes), offer flexible contract terms (3, 5, or 7 years - your choice), and you get one dedicated Account Manager throughout. We're also the preferred telecoms partner for The Guild of Property Professionals.
We start with phones and broadband to prove our value. If we deliver, we earn the right to support your IT, mobiles, energy, and more.
Telecoms for estate agents who are tired of the usual BS.
Problems we solve for agents
Most telecoms providers sell estate agents generic phone systems with "integration" that's really just basic click-to-dial. You're stuck manually logging calls, losing details in busy periods, and wasting hours on admin. Meanwhile, you're locked into 7-year contracts with surprise price hikes every April.
We solve this by delivering actual native CRM integration - auto-pop when customers call, auto-transcribe straight into Alto/Loop/Reapit, click-to-dial from anywhere. You save hours daily, never miss details, and deliver faster service. Plus: fixed costs, flexible terms, and whole-of-market choice. Telecoms that actually works how estate agents work.
Reviews
Integrations with the leading estate agent CRM platforms:
- Alto (Exclusive telecoms integrator)
- Loop (Exclusive telecoms integrator)
- Reapit
- Dezrez
- Street
- ExpertAgent
All integrations include auto-pop (customer records appear when they call), auto-transcribe (conversations saved directly to CRM), and click-to-dial (call from anywhere with one click).
Transparent, fixed, and tailored to your agency size.
Our pricing is based on three things: number of users, the phone system that best fits your needs (we're whole of market), and your contract term (3, 5, or 7 years).
Here's how it works:
Per-user pricing - You pay for the number of people who need phones. Whether that's 5 users or 50, pricing scales with your team size.
System selection - We assess your requirements and recommend the right system from our whole-of-market range. Different systems have different costs, but we're upfront about what drives the price and why we're recommending what we recommend.
Contract term flexibility - You choose: 3, 5, or 7 years. Longer terms offer lower monthly costs. Shorter terms offer more flexibility. We'll talk you through what makes sense for your agency - not what pays us the best commission.
Fixed costs - Whatever you agree to is what you pay for the length of your contract. No surprise April price hikes. No "market adjustment" clauses. Fixed means fixed.
All-inclusive - CRM integration (Alto, Loop, Reapit, Street, Dezrez), installation, training, ongoing support, and your dedicated Account Manager are all included in your monthly cost.
Want a quote? Contact us at marketing@cregroup.co.uk or call 0333 9000 665 for a no-obligation consultation. We'll assess your needs and provide transparent pricing within 24 hours.
ROI
Estate agents report saving 5-10 hours per week on phone-related admin through auto-transcribe and click-to-dial alone.
Setup / Onboarding
Most estate agencies are fully live within 2-3 weeks from contract signed.
Here's the typical timeline:
Week 1: Planning & Configuration Your Account Manager schedules a kick-off call to map out your requirements - user count, CRM integration specifics, DDI numbers for marketing campaigns, call flow setup, and any custom configurations. Meanwhile, our provisioning team orders equipment and configures your system behind the scenes.
Week 2: Installation & Integration Equipment arrives and our field engineer installs your phone system on-site. CRM integration is activated (Alto, Loop, Reapit, Street, or Dezrez) - auto-pop, auto-transcribe, and click-to-dial are all configured and tested. Number porting is scheduled if you're keeping existing numbers.
Week 2-3: Training & Go-Live Your team receives comprehensive training on using the system, CRM integration features, softphone apps, and call handling. Once everyone's confident, you go live. Your Account Manager stays close during the first week to handle any questions or tweaks.
Faster turnarounds available for urgent requirements - we've turned around agencies in under a week when needed.
The difference: Because we specialise in estate agents, we know exactly how your Alto or Loop integration needs to be configured. No learning curve, no trial and error - just efficient deployment from people who've done it dozens of times before.
Training & Support
We answer in 5 rings. Every time.
In estate agency, every missed call is a missed opportunity. Our support team is geared around getting you back up and running fast - no being bounced between departments, no endless hold music, just sorted.
Here's how support works:
5-Ring Answer Policy
Your call is answered within 5 rings by someone who can actually help. One Account Manager throughout your contract who knows your setup, your team, and your business.
1-Hour Resolution Target
Most issues are resolved remotely within an hour. Our support team knows estate agent systems inside-out - Alto, Loop, Reapit, Street, Dezrez - so we diagnose and fix problems fast.
On-Site Engineering
For anything that needs hands-on attention, a field engineer is with you as soon as possible. No waiting weeks for someone to show up.
Comprehensive Onboarding & Training
When your system goes live, your team gets full training on:
- Using CRM integration (auto-pop, click-to-dial, auto-transcribe)
- Desktop and mobile softphone apps
- Call handling, transfers, and voicemail
- Accessing call recordings and analytics
Your Account Manager schedules follow-up sessions to ensure everyone's confident with the system - and they're available anytime you need a refresher or have questions.
Ongoing Support
As your agency grows or your needs change, we're here. Adding new users? Setting up additional DDI numbers for marketing campaigns? Optimising call flows? Your Account Manager handles it.
We prove our value with telecoms first. If we're not delivering excellent support, we haven't earned the right to your other business. Simple as that.
Calvin Navaez-Jimenez
Director
Alfie McNamara
Head of Sales
Product range
Telephone Systems (Our Core Offering): VoIP phone systems with native CRM integration for Alto, Loop, Reapit, Dezrez, Street, and ExpertAgent. Includes desk phones, softphone apps, call recording, analytics, on-hold marketing, and DDI tracking for marketing campaigns.
Broadband & Connectivity: Business-grade broadband with guaranteed speeds and SLAs. Leased lines available for agencies requiring ultra-reliable connectivity for their phone systems and CRM access.
Mobile Solutions: Business mobile contracts with flexible data plans, multi-device management, and integration with your phone system for seamless mobile working.
IT Support & Management: Proactive IT support including network monitoring, cybersecurity, device management, cloud solutions, and helpdesk support. Keep your agency's technology running smoothly with dedicated IT expertise.
Energy Solutions: Business energy procurement and management. We help estate agencies secure competitive rates and manage contracts to reduce overheads.
CCTV & Security Systems: IP CCTV systems for office security, with remote monitoring capabilities and cloud storage options.
Payment Solutions: Card payment terminals and integrated payment processing for agency fees and deposits.
Virtual PA Services: Professional call handling and appointment scheduling when your team is busy or out of the office. Ensures no calls go unanswered during viewings or valuations.
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