Lettie handles 24/7 tenant triage on WhatsApp. Save hours of time, automatically resolve issues, and get compliance-ready reports for every task. 

Our Agency plans provide granular permissions, branch-level data isolation, and bulk management tools designed for volume.

Connects with your system of record. Eliminate double-entry. Lettie pushes data where it needs to go.

Problems we solve for agents

1. Out-of-hours maintenance requests
• 24/7 AI triage via WhatsApp — no calls, no missed messages
• Tenants report issues anytime; Lettie handles initial response

2. Compliance & audit trail gaps
• Auto-generates time-stamped, un-editable logs of every interaction
• 1-click legal reports for disputes/Ombudsman cases

3. Time drain on low-value tasks
• AI resolves simple issues automatically (e.g. "boiler pressure" → sends guide)
• Only escalates genuine emergencies to the agent
• Frees staff from repetitive tenant comms

4. Tenant communication friction
• 17% of tenants don't report issues because "too much hassle
• Faster response = happier tenants, fewer complaints

5. Document/certificate tracking
• Centralised compliance hub with expiry reminders