Richard Durrant

Commercial & Strategic Director

Teaboy to Managing Director to umm, umm Kerfuffler!! (Simon refers to me as ‘rent boy’ which he claims is due to my lettings background but I’m not convinced.) I have spent the past 24 years in the property industry, starting as an office junior (before the days of Rightmove and CRM’s) and ending up as the MD of a 12 branch estate agency group. My journey also included setting up and then exiting two small estate agencies, 9 months as the Commercial Director of an online agent, and just over a year as the CCO of a private equity firm.

Where do I fit into Kerfuffle? Officially as the Commercial and Strategic Director, in normal language. Part of my role is working with some of the Kerfuffle suppliers on product design, giving them an agent's angle on what works and what doesn’t. I also work with them on their strategy. The second part of my role is working with a number of agents on a consultancy basis, from helping with the implementation of new products to problem shooting and compliance. The final part of my role is to try and stop Simon from spending our revenue on pink merch!

Whilst I don’t claim to be an expert, I have certainly made every mistake possible, so maybe my value comes from advising you what not to do.

Meet the team

Simon Whale

MD & Founder

There are far too many 'best-kept secrets' in this industry, so it's my aim no MY mission to make sure that the best agents have the best partners at their disposal for the best possible price....View bio

Sarah Blair

Supplier Success Manager

Prior to joining Kerfuffle I worked for a leading EDM provider for seven years, working with many estate agents across all areas of email marketing. My official title when joining was Kerfuffle...View bio

David Mintz

Revenue & Marketing Director

With over 24 years of experience at the coal face of the Estate Agency industry, and successfully being involved in running independent estate agencies in both London and Manchester, David is a...View bio

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Carly Knight

Agency Success Manager

My experience will be a little different to most in Property land! I started in the publishing industry in the '90s selling advertising across print media. At 19 years old, I was the youngest...View bio

Louise Johnson

Operations Manager

When I was 15 years old, I had work experience at my local estate agency and loved it so much that they offered me a full-time position once I left school. I’ve been in the property industry ever...View bio