Kerfuffle is committed to protecting your privacy. This privacy policy details how we collect and use your personal data when you visit our website and use our services. Please read this privacy policy carefully. Should you have any questions, please contact the Kerfuffle team at  This email address is being protected from spambots. You need JavaScript enabled to view it. 

1. What data do we collect?

We collect your personal data from a variety of different sources. We collect data directly and indirectly. The data we collect and may use include:

Agents

  • Full name
  • Email address
  • Company
  • Username and password
  • Telephone
  • Number of offices
  • Number of staff
  • Departments
  • Number of properties managed
  • Contract renewal date
  • Suppliers you are currently using
  • Future communication preferences

Suppliers

  • Full name
  • Email address
  • Company
  • Username and password
  • Telephone
  • Job title
  • Number of offices
  • Number of clients
  • Website address
  • Company address
  • Product description
  • Logo
  • Social media handles
  • Pricing model
  • Integrations
  • Training and support programme
  • Onboarding process
  • Upcoming events
  • ROI stats
  • Case study
  • Future communication preferences

2. How do we collect your data?

We collect your personal data when you browse the site, complete a form on our website, view online ads or communicate with us via email or otherwise and accept cookies on the site. This includes personal data you provide when you:

  • Register and create an account on our website
  • Contact us through social media, email or otherwise
  • Enter a competition or show interest in a supplier deal
  • Complete a survey or provide feedback
  • Speak with us on the phone and we record the call
  • Receive marketing communications if you have elected to do so. You can change your marketing preferences or opt out at any time
  • Use or view our website using your browser’s cookies
  • View gated online content

3. How will we use your data?

Kerfuffle collects your personal data so that we can:

  • Create and manage your account
  • Provide customer support
  • Provide you with information about products and services you have expressed an interest in
  • Provide you with information about new products and services and any other marketing communications that we feel may be of an interest to you. You can opt out and manage your preferences at any time
  • Notify you about changes to our service
  • Improve our products and services
  • Contact you for market research purposes which may be done using email, telephone or mail. You have the right to object to this
  • Use feedback and insight gained from market research to drive insight, case studies and whitepapers. We will seek consent from you before we publish any insights.
  • Use feedback gained from registered agents on the Kerfuffle website to provide to registered suppliers (found on the Kerfuffle site). We will seek consent from you before we share any feedback.
  • Supply you with advertising that is more relevant to you when you are visiting our site (retargeting cookies). How does this work? We gather user data from cookies and activity on the kerfuffle.com site. We share user date with third parties: Google and Facebook. These third party vendors will show Kerfuffle ads on sites across the internet. These third party vendors also use cookies and/or device identifiers to serve ads based on a persons past visits to the kerfuffle.com site. To opt out, email This email address is being protected from spambots. You need JavaScript enabled to view it. or delete your cookies.

We may share data with:

  • Any of our suppliers (found on the Kerfuffle site) to provide feedback and to ensure high quality standards are provided.
  • Our employees and/or professional advisors to ensure high standard of service is provided.
  • Any third parties (Facebook and Google) to run retargeting ads.

4. How do we store your data?

Kerfuffle is committed to ensuring the security of your personal data. Your account can only be accessed by a password and username that is unique to you. If we become aware of a data breach we will, where we are required to, notify the Information Commissioner's Office.

Kerfuffle will retain any data for the period necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law or until you request the data be deleted.

5. Marketing

You can withdraw your consent for Kerfuffle to use your personal data for marketing purposes at any time. You can also withdraw consent for us to share your data with registered Kerfuffle suppliers (found on the Kerfuffle site) or third parties (Facebook and Google) for marketing purposes.To stop receiving marketing communications you can:

  • Follow the opt-out links on any marketing communications sent to you
  • Contact us via our website, email This email address is being protected from spambots. You need JavaScript enabled to view it. or social channels

6. What are your data protection rights?

To the extent provided by law, you have the right to:
The right to access - You have the right to request Kerfuffle for copies of your personal data.

The right to rectification - You have the right to request that Kerfuffle correct any information you believe is inaccurate or incomplete.

The right to erasure - You have the right to request that Kerfuffle delete your personal data.

The right to restrict processing - You have the right to request that Kerfuffle restrict the processing of your personal data.

The right to object to processing - You have the right to object to Kerfuffle’s processing of your personal data.

The right to data portability - You have the right to request that Kerfuffle transfer the data that we have collected.

If you make a request, we have one month to respond to you.

7. What are cookies?

Cookies are text files places on your computer to collect information. If you continue browsing on the site, we assume that you consent to our use of cookies. By accepting cookies, you are allowing Kerfuffle to provide a better online user experience. For further information, visit allaboutcookies.org.

8. What type of cookies do we use?

Kerfuffle may place the following cookies:

Strictly necessary cookies - This type of cookies allows you to login to your account and other secure areas of our website.

Functionality cookies - This type of cookies enables us to recognise any return visitors and remember their selected preferences.

Performance cookies - This type of cookie helps us improve the performance of our website.

9. How to manage your cookies?

Our website uses cookies to improve your user experience. Visit allaboutcookies.org to learn how to remove cookies from your browser. You can choose to delete cookies at any time, however, by doing so you may lose any personalisation settings.

10. How long do we store cookies?

We store cookies for 360 days.

11. Privacy policy of other websites?

Kerfuffle provides links to other websites. This privacy policy only applies to the Kerfuffle website and does not extend to your use of other websites. If you visit another website, you should read their privacy policy.

12. Changes to our privacy policy?

Kerfuffle regularly reviews its privacy policy and updates the web page accordingly.

The privacy policy was last updated in August 2020.

How to contact us?

If you would like to discuss any element of our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

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