KeyNest Reviews

Great to have a key management that's simple and effective. I like the ease of use and simple interface.

They've made our business more efficient! It's easy to use and has reliable swift customer service. Very scalable. The browser version is a little slow but we tend to use the app most of the time anyway.

We have been using Keynest for the last year and it has revolutionised our key system, it's a relatively easy and self-explanatory system that allows us to keep tabs on all keys without relying on conducting a regular paper audit. By all staff using the app they can very quickly allocate the correct keys.

KeyNest has made our lives so much simpler. The online dashboard is always accurate, which has saved us a lot of money in call-out charges. We're rolling it out across our 13 branches.

Our whole team has benefitted from the extra element of monitoring that simply scanning our keys with the app provides, as now even when we aren’t in the office, we can all easily find out who has any set of keys, and when they are due to be returned.

We have been using Keynest Pro for the last year, and it has revolutionised our key system. It’s relatively easy and self-explanatory, and allows us to keep tabs on all keys without relying on conducting a regular paper audit. By all staff having access to the app, any of us can very quickly allocate the correct keys.

IF YOU’RE LOOKING FOR A SIMPLE, EASY WAY TO STORE YOUR KEYS, DO NOT USE THIS COMPANY, BECAUSE IF IT DOESN’T WORK, AND IT'S THEIR FAULT, THEY STILL TAKE YOUR MONEY.

It may be a legit website, but they're absolute scammers.

I purchased a yearly subscription which cost me £287.28. We were unable to drop off our keys, because the codes were not accepted at the locker that was at the address given. I called multiple times to try and get a new code, but they weren't sure why the code wasn't working. After a few hours in the cold and nothing working, we decided to go home.

I had numerous chats online with their team that evening, and so decided to try again the next day. Still nothing worked.
I had more calls, more online chats.
I was given a new code, and then charged another £287.28. Totalling £574.56.

I gave the I.D and locker name to a member of the team, named 'Oneal", and he confirmed to me that it that was the correct locker.
Still the codes didn't work.

There was only one locker at that address.
For those of you interested, If you look at on google maps at that address, Bradford 5 Nelson Street, it clearly shows an inpost locker, which doesn't match the locker in the photo on their website.

I sent photos of the locker the team member, who said that it didn't look like one of theirs. Shock.

After another few hours of back and forths, I asked if I could get my charges refunded so I could seek an alternative way of holding my keys. A guest was arriving the next day at an inconvenient time, so i need it sorted quick . 'Oneal' understood the stressful situation and told me he understood my reason for wanting to get refunded. He passed on the email to sort out the refund. So I got onto emailing that team.

At this point I was stress and gutted that it didn’t work, but I continue'd to be calm and polite.

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I received an email back from a team member named Maicol saying '
Thank you for your update, and I’m really sorry to hear how stressful this experience has been — I completely understand your decision given the situation.

We’ve shared your feedback with our technical team, including the details about the locker location and the difference between the actual locker and the image shown. This will be investigated further, as it may indicate a mismatch or issue that needs to be corrected.

Regarding your refund request, this has already been escalated for review and is being handled with priority. We’ll update you as soon as we have a confirmation.

We truly appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused.

——

I thought all was well and good and my refund would happen sharpish, but today, 4 days later, I was told that -

‘Since the codes are fully functional at the correct Quadient lockers, we aren’t able to offer a refund at this time.’

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I believe this team have never visited Bradford and the locker that they rent, because if they had, they wouldn't be trying to push the blame on me.

Keynest is meant to be an easy way to lock up your keys for guests staying at your home.
But if I can’t do it, I worry that any guest I have in, who aren’t as tech savvy as me, would struggle even more.

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Going on from this, customer service seemed good at first, they were quick enough to reply, but you cannot call about refunds. That all has to go through email, which isnt quick and is very frustrated.
All they say is that the request has been escalated.
So i’m now nearly £600 down, and not sure what else to do.

I have sent one more email to ask for them to review it again, and give me my rightful refund, but I will probably have to go through a small claims court.

If anyone has any advice, please let me know.
It caused alot of time, stress and money.

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IF YOU’RE LOOKING FOR A SIMPLE, EASY WAY TO STORE YOUR KEYS, DO NOT USE THIS COMPANY, BECAUSE IF IT DOESN’T WORK, AND IT'S THEIR FAULT, THEY STILL TAKE YOUR MONEY.