Loop Reviews

Support from the Loop team is excellent. Always innovating and listening to ideas and feedback. Really great company

Since joining loop, communication has been first class. Can not fault them at all. On top of that their software is very user friendly and would recommend to anyone.

The product and the staff have been nothing short of exemplary! The software caters for all your needs and the support team are on hand at all times. Thank you.

I have used Expert Agent since setting up in 2014 and it was ‘ok’ but I knew I should really migrate to a better CRM - but the idea of the migration itself to any new kit seemed like way too big s ball ache. Loop however assured me that they would handle it entirely and remove all the stress if we fix change up them - enough to tempt me to a demo, and the demo was enough to convert me. We have just finished our switch over, and the support from the whole team at Loop has been extraordinary. Alex Michael, our trainer, has spent two days on boarding is and showing us all how to get the most out of the system. Really great service, and great tech.

We have now been with loop for a few months and wow what a great system. Very intuitive, great service and always looking for ways to improve. Highly recommended.

WOW! From start to finish the service from the team at Loop has been amazing. The whole set up process has been hassle free. Chris is a credit to Loop. Friendly, professional and approachable.

We started our business in April 2021 from a cold start and kept our overheads down as much as possible. We came from an agency that used a well known CRM starting with the letter J, but just couldn’t justify the outgoing for them.

The business took off…..it really took off and things have been great and have massively outweighed what our prediction was….In fact the business plan for the past 18 months has been thrown out of window months ago!

However, we needed to move with the times and the one thing that was constantly in our mind was the CRM that we were using. It is something that we use constantly, daily and we needed to upgrade. But what too? There are so many to choose from.

To be honest, we only met one person after doing our research and we were sold at the first Zoom meeting. That man is…Mark Bevan. We just gelled. Our love of cycling probably had something to do with it, but he just got us, what we are about, what we are trying to create and we found that we were more than just a number to him and the Loop organisation from that first meet.

We didn’t need to meet anyone else. He Looped us!

The training….brilliant! We decided to have the in house onsite training and Mark spent two days with us. This was invaluable and well worth doing.

We have been with Loop coming up two months. The CRM suits all of our needs and more. It is forward thinking and has helped us not only gain more instructions, but know our buyers better and has quickened up certain process massively, making us more efficient agents and using our hours at work in a better more productive way.

They listen. They are open to what agents want and need to be better. Something that is refreshing in this industry. So many do not listen and Loop are constantly evolving and keeping us posted on what new ideas are being implicated.

In all a great experience and we look forward to evolving with them over the coming years.

Why don’t you see if you can be Looped too!!?”

Well to be honest we were thrown into it…our previous software provider (the one that owns a well-known purple website beginning with Z) literally gave us 3 months’ notice that our support would end and we would no longer have a feed to the internet (this was after 20 odd years of loyal custom!)

Well BOOM wake up call for us, myself and two colleagues set to trying to find different suppliers.

We met online with several, but the moment we joined the zoom with Mark Bevan from Loop we all felt at ease…we had found the right product for our office. He got us and understood what we needed and wanted. He instantly gave us access to a dummy site for us to play and look at, something other providers were hesitant or simply refused to do…nothing seemed to phase Mark, and he has delivered everything he promised.

When it came to the merger from our old software to Loop, Mark was joined in our offices by Oliver (the big boss man) both guys made the transition a piece of cake….they worked tirelessly to make sure that we had as minimal down time (if any) without an operating system.

Our go-live date was April fool’s day – no joke! And it really was no joke – it all went to plan – they are well organised and supportive – pretty much available 24/7 to help for the initial period…since then the teething problems have been minimal – and supported instantly when raised.

The development team take suggestions and actually action them – unlike our previous supplier who simply added it to an ever-increasing list and never did them – these guys listen to us – the client – and take on board our suggestions and needs!

They are friendly, relaxed, supportive and more importantly their communication about changes, additions and improvements are fantastic – we wish we had found Loop sooner – they really value you as a client and it shows with the way they deal with us – we aren’t just a number – we are a plaque on their wall of fame (ask to see it!) so they remember all their customers daily!

As they continue to grow as a company so does their support and development.

We took the leap, and have not looked back – we are now 100% in the LOOP!

Easy to use, perfect for the industry we are in, fantastic support team, amazing devs and website team. Loop really has it all.

We work in unison and faster than ever on this epic CRM. Thank you Phil for the guidance and support in addition to acknowledging where the system needs improving and ensuring our suggestions are heard and implied. Also a big thank you to Jason for constant back and forth calls, great communication and guidance on our website.

I'm so pleased we are "In the loop". Thanks Guys!

Still in our early days with Loop but it has been a real eye-opener. A lot more features and a better interface than our previous software and superb support.