Tapi Reviews

1Let’s recent implementation of Tapi has been truly transformative. Tapi has streamlined every stage of the maintenance process — from initial reporting through to job completion and invoicing.



From our initial meeting the decision to implement Tapi alongside our current systems was a no brainer. The Tapi team are fantastic and the onboarding process seamless. One of the most significant improvements has been in communication. Landlords, tenants and contractors now benefit from clear, consistent updates throughout the whole process, while landlords have greater visibility over works being carried out on their properties. Response times have improved considerably as a result of better coordination, presentation and prioritisation of maintenance tasks.



Overall, Tapi has genuinely changed the way we manage maintenance for the better. It’s made the lives of our Property Management team easier, our processes more efficient, improved communication across the board, and ultimately helped 1Let provide a better service to both landlords and tenants, something which is at the very core of what we strive for each day.

api isn’t just great tech – their team are great people that truly are the experts at eliminating the pain from managing maintenance.

As our lettings portfolio grew over the last few years, maintenance was becoming more of a headache and a massive time-drain for our Property Managers. I just couldn’t find the right software that matched our values. I wanted a solution that was easy to use for our team, gave a great experience to our landlords/tenants and didn’t annoy our contractors! I didn’t think what I wanted existed until I discovered Tapi.

We’ve now launched Tapi across our portfolio of 700 properties and one week in and we’re already getting amazing feedback from our team and landlords/tenants. Tapi is flexible enough so that it adapts to our workflow and most importantly allows us to keep the personal touch with our clients.

The onboarding and training was the best I’ve experienced in my decade in the industry. These guys really know how to deliver awesome customer service and the support team are quick to help with any issues. The Alto integration is very slick – the most powerful part of this is contractor invoices from Tapi being posted into Alto. We’ve calculated this is going to save our administrator over 15 hours a month!