Loop + Kotini: Now integrated, helping avoid a fragmented vendor journey
A fragmented vendor journey can slow your team down, weaken client confidence, and quietly damage conversion at the exact moment a vendor has said yes.
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Your vendor has just said yes. They want to go ahead.
And then you send them an AML link from one platform, a contract to e-sign via Adobe, and a property information questionnaire, known as a PIQ, through the post.
Three separate tools, three separate login experiences, for one client at the most important moment in your relationship with them.
That is not an edge case. For a lot of agencies, that is Tuesday.
The problem nobody talks about out loud
Most estate agents know their onboarding process is clunky. What they underestimate is what that clunkiness actually costs them.
There is the obvious cost: time. Every additional tool your team has to log into, manage a subscription for, and train new starters on is time pulled away from listings, valuations, and client relationships.
“There’s a lot of automation out there that can assist you with mundane tasks and time-saving efforts. But agencies probably utilise about 50% of what they have. They’re not getting the return they should be.”
Mark Bevan, Managing Director, Loop Software
Read the full blog and see how to create a single vendor journey
If you want to see how Kotini integrates with your existing CRM to create a single vendor journey from instruction to live, get in touch and the team can walk you through how it works in practice.
Find out more about Loop Software at loop.software.
