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Missed Calls, Missed Instructions: Why It’s Time for Estate Agents to Rethink the First Ring In estate agency, timing is everything. That one call you didn’t answer? It could have...

You've been Trump Tango'd but don't worry, you've got this.  The people losing their shirts and their minds on Wallstreet today will tell you “stability is the bedrock of...

Despite an array of digital communications now available to customers when they need to contact a business, picking up the phone in the hope of speaking to an actual person remains the...

Last Friday, something magical happened—one of those rare moments (which, hopefully, are becoming less rare) when industry minds gathered to elevate the conversation and share some of our...

Telephone answering is what we do best for our clients and we’ve been doing it for a long time. So we like to think we know what we’re talking about when it comes to providing an excellent...

10 tips for onboarding a new hire The onboarding of new staff is vital for any company and a duty all managers should take seriously. You want to ensure your recruits not only feel...