More maintenance issues were reported in September 2022 than any previous month, says Fixflo – a trend expected to continue throughout the winter.

The number of issues reported through the online repairs and maintenance platform rose from 136,091 in June to 201,676 in September – an eye-watering increase of almost 50%.

Although surges in maintenance requests are expected at this time of year due to the weather, the spike outpaces anything seen previously.

The data suggests that this increase in repair requests will continue into the cold months ahead, putting extra burden on property managers as they deal with rising operational costs and a shortage of tradespeople.

Why is this surge happening?

Commented Lewis Bray, Head of Partnerships and Synergies at Fixflo: "With winter approaching, rents going up nationwide and the cost of living crisis high on everyone's minds, tenants are more aware than ever of just how much money they are spending on accommodation. This adds to the continual rise in tenant expectations we've seen in the industry, as they demand more from their property managers and are reporting more issues accordingly."

What’s the industry doing to help?

Fixflo is constantly introducing game-changing features to help property managers resolve maintenance requests efficiently so that they can reinvest their time building customer relationships.

To this end, Fixflo is launching a video triage service, giving occupiers quick and direct access to qualified tradespeople over a video call. Fixflo’s Video Maintenance Solution, powered by Help me Fix, has been proven to reduce unnecessary call-outs by 20%.

Where to learn more

On Wednesday, 2 November, at 11 AM GMT, Fixflo will host a free webinar to help agencies to innovate their property management processes for this winter and beyond. The webinar will include

guest speaker Ettan Bazil, Founder & CEO of Help me Fix and be hosted by Jessica Dubey, Fixflo’s Product and Training Manager.

To register for the webinar, readers can visit the Fixflo website here. A recording will also be shared with registered participants.

Find out how Fixflo can help your agency here.