From Wembley to Gold: Why Agents and Inventory Professionals Trust Inventory Base | #KerfuffleCon25

There are moments you don’t forget, and for us, standing under the lights at Wembley Stadium was one of them.

When they called our name, not once, but twice!! at #KerfuffleCon25, of course we were excited. Who wouldn’t be? But it meant something far more important: it reflected the trust we’ve earned from the people who matter most: the letting and estate agents, property managers, and inventory professionals who use our platform every single day.

At Inventory Base, we were honoured to take home:

🏆 Best Inventory Provider

🏆 Overall Gold Award Winner — Trusted by Agents

We don’t take that lightly. Being “trusted by agents” isn’t just something to celebrate and forget. It’s been our core mission since day one.

From Clipboard to Cloud: Why We Exist

More than a decade ago, property reporting was slow and painful. Agents, landlords, and clerks were drowning in paperwork, relying on Word templates, emails, and memory to keep track of inspections and inventories. Mistakes were common. Time was wasted. Standards slipped. Reputations suffered.

We knew the industry deserved better so we built the UK’s first fully digital inventory app and platform — not only to replace the clipboard, but to completely rethink how property reporting should work: faster, easier, more reliable, and truly professional.

Today, Inventory Base is trusted to power millions of reports across the UK and beyond: check-ins, check-outs, mid-tenancy inspections, compliance audits, risk assessments and more. You name it, you can do it on our software and app.

And we haven’t stopped there. We’ve continually raised the bar:

• Integrating seamlessly with the CRMs agents already use (or want to)
• Delivering advanced audit trails to support compliance and reduce risk
• Pioneering tools like our newly launched feature - BaseAI that helps agents and property professionals to work smarter, catch more issues, and save hours

Why These Awards Actually Matter

Let’s be honest: most awards in this industry are nice to have but are nearly always judged behind closed doors.

The Kerfuffle Trusted by Agents Awards are different. Brutally honest, even. They’re based purely on verified reviews and Net Promoter Scores (NPS) from real users.

When you see reviews like:

“Over 5 years with IB — support’s never let us down.”
“We rely on it with confidence, every time.”
“User-friendly, powerful, and backed by a brilliant team.”

you know they come from real experience. Agents and professionals, all talking about what actually works when the pressure’s on. That’s the kind of trust you can’t buy or manufacture.

“Trust Isn’t Given. You Have To Earn It, Every Day”

Sián Hemming-Metcalfe, Operations Director at Inventory Base, puts it plainly:

“These awards show we’re delivering where it counts. Our users don’t care about hype or who’s got the most trophies — they care about tools that make their jobs easier, safer, and more professional. That’s what we focus on: understanding what they really need and building it. Winning is a great reflection of the effort and commitment from every member of our team. But for us, showing up for our customers and supporting their businesses, day after day — that’s what really matters.”

What’s Next

These awards aren’t the finish line, they’re a checkpoint on our Roadmap. As inventory professionals and agents’ challenges continue to evolve faster than ever so are we, by investing in tech and solutions that add value and promote growth.On our roadmap:

• Expanding BaseAIto automate even more admin-heavy parts of inspections, so agents and property professionals can focus on people, not paperwork
• Deepening integrations so your systems work smarter and faster, seamlessly
• Staying ahead of compliance and legislative changes with new features and training

If you’re serious about improving your standards, safeguarding landlords and tenants, and running a leaner, smarter, and more cost-efficient operation — we’re here and ready when you are.

Ready to See What’s Next?

Check out our latest features and BaseAI to see how AI-driven reporting is shaping the next chapter of property management.