Unfortunately, whilst Alto has some good employees, the software is very poor and slow. If you are an agent with Landlords who have multiple properties, then be prepared to wait around a minute for anything to load! We have a lot of clients with 50 + Properties and the lost time is significant to the company. Not only is this an issue, but the "support" is essentially someone emailing you instructions and no actual help. I understand a company trying to be efficient but this hands-off approach is frustrating and almost blocks you from the day to day. 

Katy has been an absolute pleasure to work with throughout our migration from CFP to ALTO. Although the process initially felt daunting, she has made each step feel manageable and achievable, providing clear guidance and support along the way. Thank you!

Alto was presented to us as a streamlined CRM system that would improve the efficiency of our business and make our day-to-day processes easier. Unfortunately, this has not been our experience.

We were previously using Reapit and were told that this was one of Alto’s standard and proven migration processes. Unfortunately, after three migration attempts, this proved not to be the case. Data was transferred incorrectly, resulting in a number of issues that required significant time and effort to resolve.

We were also disappointed with the level of preparation and training provided. Training was not offered until after the first migration, despite the fact that we were expected to be going live. There were also problems with reproducing our property brochures, along with numerous other issues that became apparent once we started using the system.

The system that was sold to us as being designed to streamline our business actually had the opposite effect. It slowed down many of our existing processes and, in our experience, made straightforward tasks more complicated.

We therefore feel that the product was not appropriately represented to us during the sales process and, in its current form, was not fit for purpose for a busy estate agency where staff need to be able to concentrate on selling property rather than dealing with ongoing system issues.

Although we were only live with Alto for a few weeks, the number and nature of the problems were taking up a disproportionate amount of our staff’s time. This had a direct impact on our business, with the number of sales dropping dramatically because my colleagues’ time was increasingly being taken up dealing with one issue after another rather than concentrating on their normal roles and progressing sales.

Ultimately, we made the decision to return to Reapit, which, in our experience, is considerably more effective and better suited to the way we operate our business.

We remain in dispute with Alto and have found the company extremely difficult and, at times, unreasonable to deal with. Unfortunately, our experience of the after-sales customer service has also been very disappointing, even though they are still happy to charge us each month.

Lee has been our main point of contact, but it can take weeks to receive a response from him. On a number of occasions, other members of the Alto team have told me that they are trying to get Lee to respond to my emails, yet we have still been left waiting for a meaningful response.

Overall, our experience with Alto has been extremely disappointing. What was sold to us as a system that would streamline and improve our business instead created significant operational problems, consumed considerable staff time and ultimately contributed to us reverting to our previous CRM.

I reached out to Nicola for help with updating letterheads. She worked quickly to offer solutions and got the job completed in an hour. It was a pleasure conversing with her through email and hope we are able to work together again should the need arise.

This is a great system for all aspects of Sales and Lettings, I have brought this to and from other companies. After using other systems this is the best I have used.

Ben has gone above and beyond to assist me with an urgent system issue affecting all of our branches following a system update. Ben took prompt action and kept me fully informed with updates until the issue was resolved. Very pleased with the customer service he has provided!!

Ema Wheeler
Customer Success Executive

went above and beyond even though she was not our regional account manager

I can't not express how thankful I am to Sam Nix even thought it's not her department she goes over and beyond to help with such a calm relaxed voice. Such excellent customer services. Thank you SAM

Recently underwent a Health Review which looked at how we use the system and recommendations on how we can use this more effectively to streamline our processes. Gave some valuable insights and actions we want to take forward.

Have found Ben McLeod to be very responsive and helpful, he is a great account manager for us.