Spoken with Ben and gone very well so far with quick help being offered whenever asked.

Jack has been a pleasure to work with. His response times and communication have been excellent so far. He has had to deal with different departments ( Jupix,Alto and Zoopla) at his end, and has made a valiant effort to do so.

There has been a big, positive change at Alto over the last 12-18 months. Support that was once slow and hit & miss is now really responsive. For years, I didn't even know we had an account manager but in recent times, Jack Holmes has been so helpful and always quick to get any queries resolved. The software itself has also improved considerably. Keyflo (the new consumer portal) is brilliant for fully integrated AML checks through Thirdfort (one click ordering). The new Alto Analytics is also the most advanced reporting system I've seen in an Estate Agency CRM. The new Lettings Progression feature is also promising, it's really new so still has some issues to iron out but I think once fully developed it will save us so much time with tenancy applications. Having said that, Alto has tough competition and will need to continue to accelerate their rate of improvement and innovation to keep up with the new players in the market. Overall, I would highly recommend Alto.

Ema was great - very attentive and quick to respond. She also helps me when doing the ALTO changes when I am finding it difficult

Ben was great when i needed help & fast to reply & fix issues.

Ema Wheeler from Alto is very friendly and helpful, always responds to my queries promptly and points me in the right direction. Thank you!

Ema took over as our account manager at a very difficult and stressful time. Her calm and professional manner was reassuring and together we were able to work out a way forward so that we could stay with Alto. Ever since the level of service we have received from Ema has been excellent, she is quick to respond, knowledgeable and consistent with her communications. I can honestly say Ema is the sole reason we are still working with Alto and her involvement has changed my option on the platform and customer service entirely.

Melissa has been great with getting us onboarded back onto Alto after a brief time away.

We used to be on a system called Arthur Online which was an utterly atrocious system littered with 'bugs' and 'glitches', we made the decision to move to Alto in March 2023. Alto were first class with their onboarding, training was exceptional, and everything everything was moved over efficiently without any hiccups. Alto helps us run our business on a day to day basis, it is a breath of fresh air in comparison to previous CRM's we have used. 5*

Really poor poor support