**Extremely poor customer service - a simple query shouldn’t require this much chasing**

I contacted this ISP on 8 July with a straightforward technical query: I needed confirmation of whether my IP address is static or dynamic.

After receiving no satisfactory response, I followed up again on 9 July, 13 July and 15 July. I also called on 14 July and am now having to call again on 20 July - almost two weeks later - and I still do not have a clear answer.

For an internet service provider, this is a basic piece of information that should be readily available and easily confirmed. The amount of time and effort required from me as a customer to get a simple response is completely unacceptable.

The issue itself is not complicated - the problem is the lack of communication, ownership and customer support. Being repeatedly ignored and having to chase the same request multiple times is incredibly frustrating.

A company’s customer service is just as important as the service they provide, and based on this experience I would not recommend this provider to anyone who expects timely and effective support.

Since 8x8/Global 4 took over the legacy CallSwitch platform, our company has endured more than a year of unresolved migration failures, poor communication, and ongoing billing disputes. The most concerning issue is that 8x8 has been unable to migrate its own inherited CallSwitch numbers onto its own platform, yet has continued billing us for the legacy system throughout this period.

We were never properly informed at the outset that we could be charged indefinitely because of their inability to complete the migration. Instead, we have been expected to absorb the financial cost of their technical shortcomings. For over a year, we have repeatedly requested updates, sought practical solutions, challenged incorrect invoices, and attempted to resolve the matter amicably, only to be met with delays, inconsistent information, and a lack of accountability.

To demonstrate our willingness to cooperate, we even agreed to abandon our long-established business telephone numbers and accept entirely new 8x8 numbers simply to bring this matter to an end. Yet the problem remains unresolved, while billing continues.

No customer should be expected to pay for a legacy service indefinitely because a provider cannot migrate its own systems. The amount of management time, frustration, and unnecessary cost this situation has caused is unacceptable. What should have been a straightforward migration has turned into more than a year of excuses, disputes, and ongoing charges for a service that the provider has been unable to properly transition. Based on our experience, we cannot recommend 8x8/Global 4 to businesses seeking a reliable telecommunications partner.

From our initial conversation to going live with Global 4 they have delivered on their promises. I can not fault the service we have received and i am happy with our current set up.

Top supplier for data and telephony services. Good support who offer a great range of solutions and integrations with CRM's. Carl and his team were fantastic in supporting us move to remote working during lockdown.

Simplicity

they save you money and imorove efficiences and customer experience