Text Reviews (13)
Search ReviewsOnly Registered users can leave a Video Review. Please register and enjoy kerfuffling!!
Sign up for your free Kerfuffle account
Saves loads of time if you’re doing multiple reviews.
Already have an account? Log in
You will benefit from
- Get access to exclusive supplier deals
- Benefit from expert supplier consultancy
- Fast text and video review options
Reliable software that makes property reporting easy
We have used Touchright for a decade now. Being completely honest, when the company was previously owned by a big company the service levels dipped and the software wasn't developed. However, in the last couple of months, since the recent change of owner, things have already improved. Kerry carried out a really useful training session to refresh our team to make sure we are getting the most out of the software. They are also now asking for feedback on how they can improve the software and I'm looking forward to see what they develop over the coming months. Overall, the app is really use to use out in the field and the reports are completely customisable to suit our requirements. I've only given a 4.5 star rating because we really want an integration with our CRM provider Alto. If they create that integration, I'll change my rating to 5. Would highly recommend.
TouchRight Software reply
Hi Sam Thank you for your kind review. I look forward to continuing the longstanding relationship you have had with TouchRight. I hope to be able to integrate with Alto, your CRM provider, in the coming months. Do keep in touch. Wishing you all the best Miriam Roth
- Share
- View suppliers reply
An ever improving product which has saved us countless hours
TouchRight is a great product which in the last 4 years has helped us get rid of our time-consuming, mind-numbing paper inventory process. We now use their app on ipads & android devices and it is so easy to take photos from within the app to add to the inventory report. Our favourite features are report linking (saves A LOT of time!), remote comment requests (for tenants to check the report & give feedback) & we are looking forward to using their self-service report feature which was developed within a few weeks of the pandemic starting. They offer quick, friendly support and their subscription offers really good value for money. I'm looking forward to their future developments and really hope they integrate with our CRM provider (although this is apparently our CRM provider not wanting to support an integration & TouchRight do integrate with many CRM providers).
⭐️⭐️⭐️⭐️⭐️
Just signed up with TouchRight through YieldMe and the whole process was quick and seamless. Having used the software before with a previous business, I already know how powerful and efficient it is - and I’m genuinely looking forward to working with it again. Great platform, great support, and a brilliant tool for keeping property reporting smooth and professional!
TouchRight Software reply
Hi James Thanks for your complimentary review. I look forward to continue assisting you with your reports through YieldMe. Dont hesitate to be in touch should you need anything at all. Wishing you all the best, Miriam Roth
- Share
- View suppliers reply
Drop in performance
Unfortunately, since the acquisition by Plentific, support is less than average. This is to be expected as previously support was provided by the owners, Rachel was fantastic. Last support ticket was answered by a young call centre guy with zero knowledge. Will eb looking for another small owner run operation.
TouchRight Software reply
Dear Adrian, I hope you are well. My name is Miriam Roth. I am the new owner of Touch Right Software. I am glad to tell you that Touch Right is entering a new era! It is back to a small owner run operation, with personal care, as it was when Rachel and Terry owned it. Please be in touch with us onge again, you wont be disappointed. Wishing you all the best Miriam
- Share
- View suppliers reply
Nothing is ever an issue
These guys are brilliant. Software extremely easy to use and produce perfect reports. Very occasionally we may need an adaptation of a current report, Rachel & Terry amend, produce and forward with minutes. I am sure there are similar systems, some maybe cheaper, however in terms of overall customer service and therefore value, you will find it very hard to get a better supplier.
Highly recommend!!!
TouchRight not only is the most amazing tool, making painful inventory fast and easy, the team behind the software is just as great!
Excellent customer service always ready to help regardless of the time or day. The final reports look very impressive and we gained new clients after they saw the quality of inventories! Terry & Rachel, thank you for your hard work and dedication, you deserve every success!
Exeptional customer service
We have been using Touchright for around a year now and it is one of the best systems we have ever used. The team has really thought about every aspect of the letting agent journey and has made a system that is so easy to use and also produces fantastic reports! Not only is the system brilliant but the customer service you receive is also second to none. The team go above and beyond to respond to enquiries so promptly and efficiently and we would 100% recommend their services!
Forward thinking Inventory software
We've been using Touchright for several years now. It ticks every box for us, simple to use and train staff but detailed enough to satisfy landlords, tenants and the DPS! We like that the software is constantly evolving which doesn't seen to be the case with other competitors, the Signable integration is a welcome addition to the platform which takes an extra step out of our process, as well as the fixflo integration. We would also recommend the backend service which is friendly and swift! Keep up the good work!
Touchright is Superb
We have used TouchRight for the past 7 years and it has become an essential part of us being able to offer professional customer service. We use TouchRight on a daily basis and find it to be quick and easy, and yet flexible enough to cope with changing our ever business and customer needs. When they receive Sinclair branded TouchRight reports, our client landlords are always very impressed with the thoroughness and clarity.
Rachel, Terry and the team are fantastic to deal with, they are constantly listening to their customers and adding new features and value to what is already an excellent product. A couple of prime examples of this are the inclusion of features to help keeping lone workers safe whilst working in properties and reacting very quickly to introduce new features to cope with working remotely in a Covid-19 pandemic. We would strongly recommend TouchRight to anyone who is serious about improving their service to customers.
Brilliant Product and Support
Touchrite is a such a great product, I can't recommend it highly enough. I use it all the time, and yet there are still features I've yet to try. Rachel, Terry and the team will spend hours on training and support, they continue to improve on the software and take all feedback seriously.
If I ever have a problem, the support team will talk me through it and in every case find a solution. (It's usually user error!)
I love the simplicity of the app and the overall look is highly professional and our landlords are as imoressed with the end product as I am.
Excellent product!
We are extremely happy with Touchright and wish we had found it sooner. It saves considerable man hours freeing up staff for other things. They are very helpful and have created several bespoke templates for us. They quickly reacted to the lockdown ensuring we could still offer the same levels of service to our clients.
BEST SOFTWARE YOU CAN FIND
I originally started working with Touchright around 4 maybe 5 years ago in my previous employment and I have always found the software fantastic, its easy to understand the customer service on the phone if you have an issue is EPIC!
When I joined UK Rooms for rent in 2019 I begged and begged them to start using Touchright and we have finally started.
HIGHLY RECOMMEND THESE GUYS WITHOUT ANY DOUBT.
You have left a review in the past 6 months and can only leave a review once every six months
CloseYou need to have 4 and above rating to get the embed code.
CloseBecome a Kerfuffle club member.
Get exclusive deals direct and the best supplier recommendations
I'm an estate agent I'm a supplier