What agents are saying: Optimus
What agents are saying: Optimus
We spend a lot of time speaking to agents and keeping a close eye on what’s happening across the property space. Working with so many suppliers gives us a good sense of what’s genuinely landing well with users and what is just background noise.
This week, we’ve been hearing consistently strong things about Optimus.
Optimus is helping agents tackle one of the biggest pressure points in the transaction process: delays. Its service is built around bringing together property information, stakeholders, and key actions much earlier, so cases can move faster and with less friction. For agents, that means a smoother client experience, fewer hold-ups, and less risk of fall-throughs.
A few things that stand out:
- Helps bring key property information and stakeholder involvement in earlier
- Can accelerate cases by up to 3 weeks through Optimus Accelerate
- Makes it easier to quote, allocate, and instruct through the upgraded CaseManager
- Supports secure data exchange through an intuitive online portal
- Offers strong service levels and relationship management, according to agents and brokers
- Includes post-report support that helps clients feel more confident after surveys
What we’re hearing from agents:
Property client review
Amazing in getting us over the line just in time!
“We had problems with our solicitor when selling and purchasing a property. We were referred to Optimus for their support and they were able to rectify the issues quickly and efficiently. A big thank you to Jason and Arta who were amazing in getting us over the line just in time!”
Broker review
“Optimus have very strong service and they build really good relationships with their brokers, which they genuinely care about.”
Professional partner reviews
Intuitive, efficient and extremely effective
“We have an excellent working relationship with Optimus and consistently find them a pleasure to deal with. They are a forward-thinking and highly professional organisation, with clear and transparent communication at every stage of the process. Their online portal is particularly impressive: intuitive, efficient and extremely effective for the secure exchange of data, which significantly streamlines conveyancing transactions.”
Exceptional turnaround, every time
“I've been recommending Optimus for surveys for quite some time, the turnaround is always fantastic, and a great level of service is provided to clients. My point of contact is always at hand, ensuring this level of service is sustained. 5/5.”
In short, Optimus feels like a supplier that understands where transactions tend to slow down and has built its service around solving that. From stronger communication to faster turnaround times and better support for clients, agents seem to value both the platform and the people behind it.
