Phone Anxiety in Business: How Fear of Phone Calls Can Hold Businesses Back
Phone anxiety, also known as telephobia, is a real and common problem that can have a significant impact on businesses. According to a recent survey, 65% of UK employees admit to feeling some level of anxiety when dealing with phone calls. This can lead to missed opportunities, low customer satisfaction, and even impact the brand’s identity and reputation.
What is phone anxiety?
Phone anxiety is a fear or apprehension of making or receiving phone calls. It can be caused by several factors, including:
- Shyness or social anxiety
- Past negative experiences with phone calls
- A fear of public speaking
- A fear of being judged or evaluated
How can phone anxiety impact businesses?
Phone anxiety can have multiple negative impacts on businesses, including:
- Missed opportunities: When potential clients call, and you don't answer or don't return their calls, you're losing out on potential business.
- Poor customer service: If you're anxious when you're talking on the phone, it's likely that your customers will be able to tell. This can lead to a negative customer experience, which can damage your reputation.
- Lost revenue: If you're not able to close deals over the phone, you're losing out on potential revenue.
How to overcome phone anxiety
If you're struggling with phone anxiety, there are a few things you can do to overcome it:
- Understand your anxiety: The first step to overcoming phone anxiety is to understand why you're anxious. What are your specific fears? Once you understand your anxiety, you can start to develop strategies for coping with it.
- Practice makes perfect: The more you practice talking on the phone, the less anxious you'll feel. Start by making short, simple calls, and gradually work your way up to longer, more complex calls. You can also practice answering phone calls in front of a mirror or with a friend.
- Use relaxation techniques: There are a number of relaxation techniques that can help you reduce your anxiety, such as deep breathing, meditation, and visualisation. These techniques can help you calm down your body and mind so that you can focus on the conversation.
- Seek professional help: If you're finding it difficult to overcome phone anxiety on your own, you may want to seek professional help. A therapist can help you identify the root of your anxiety and develop strategies for coping with it.
Phone anxiety is a real problem, but it's one that can be overcome. By following the tips above, you can learn to manage your anxiety and use the phone effectively to grow your business.
In addition to the negative impacts on businesses mentioned above, phone anxiety can also have several other negative consequences for individuals, including:
- Reduced productivity: If you're anxious about making or receiving phone calls, you may be less likely to answer your phone or return calls, which can lead to missed opportunities and reduced productivity.
- Increased stress: Phone anxiety can be a major source of stress, which can have a negative impact on your physical and mental health.
- Social isolation: If you avoid making or receiving phone calls, you may become socially isolated, which can make it difficult to build business relationships and network.
If you're struggling with phone anxiety, it's important to remember that you're not alone. There are many people who experience this problem, and there are steps you can take to overcome it. With time and effort, you can learn to manage your anxiety and use the phone effectively to achieve your goals.