Live Chat: People vs Bots
Speakers: Joanne Tattum, Head of Estate Agent Sector at Moneypenny
Joanna works together with Estate and Lettings Agents of all sizes across the UK, to help them improve their customer service through their communications; telephone answering, Live Chat management, and outbound calling to capture every buyer and valuation, and better the customer journey.
Who are Moneypenny?
Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the UK.
Why tune in to this webinar?
We discuss the following and so much more:
1. Bots are great for routine questions, people are best for new enquires and tricky questions.
2. Customers give a surprising amount of detail in their web chat conversations, saving agents time when they come to follow-up.
3. Businesses that respond to new enquiries within five minutes are 21 times more likely to convert the lead than those who keep an enquirer waiting for 30 minutes or longer.
Did you know? Live Chat is proven to generate 6x more engagement from website visitors. Watch this webinar to find out more.