Moneypenny
Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the... Read more
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Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the UK.
Telephone Answering
Our service is simple: Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.
Live Chat
Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.
Digital Switchboard
Our cutting edge Digital Switchboard tool uses speech recognition technology to identify the department or person a caller wishes to speak to and connects them instantly. Digital Switchboard offers fast, efficient call routing to any telephone number without the need for human receptionists - helping you to maintain a great customer experience whilst cutting costs.
Product Summary
Telephone Answering - Your own Moneypenny receptionist(s), based in our specialist Property team
Live Chat – Website chats, expertly managed on your behalf by our specialist Property team
Pocket Phone System – A business phone system, on your mobile
Switchboard – 24/7 outsourcing for your calls
Clever Numbers – Business numbers managed by you
Problems we solve for agents
Never Miss Another Lead With Call Answering
Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.
Make Your Website Work Harder With Live Chat
Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.
Simon Bradbury
Thomas Morris Sales & Lettings
Product video
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Moneypenny Customer: Power Bespoke
We integrate with ReapIt and DezRez with more in the pipeline.
Setup / Onboarding
Set up is simple and can normally take place within a few days.
Training & Support
Training is normally included. Can be tailored according to client’s requirements.
Telephone Support – Yes
Email Support – Yes
Chat Support – Yes
Please enquire for a detailed quote that’s tailored to your business and call/chat volumes
ROI
Our agent users give us regular feedback that they have won instructions as the vendors were impressed by the quality of data presented in our Market Appraisal Reports, which are At least 10% of agents’ calls are received outside of business hours. Moneypenny will ensure none of these are missed.69% of callers will not leave a message. Moneypenny will ensure that every caller gets a personal, professional response.fully white-labelled for the agent.
Awarded in 2019
Best Estate Agency Suppliers Guide 2020: Exceptional (Telephone Answering, Telecoms & Live Chat)
Solutions
Category
Departments
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