Moneypenny

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Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the... Read more

Here’s your exclusive kerfuffle deal: Any Kerfuffle member signing up through EA Masters will receive a 2 week FREE trial of our... Read more

Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the UK.

Telephone Answering

Our service is simple: Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

Live Chat

Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

Digital Switchboard

Our cutting edge Digital Switchboard tool uses speech recognition technology to identify the department or person a caller wishes to speak to and connects them instantly. Digital Switchboard offers fast, efficient call routing to any telephone number without the need for human receptionists - helping you to maintain a great customer experience whilst cutting costs.

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Simon Bradbury

Thomas Morris Sales & Lettings

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Frances Moss Properties

8 months ago

Really positive

Your review

Zoe Belvoir Bedford

8 months ago

Really positive

Your review

Please enquire for a detailed quote that’s tailored to your business and call/chat volumes

We integrate with ReapIt and DezRez with more in the pipeline.

Awarded in 2019

Best Estate Agency Suppliers Guide 2020: Exceptional (Telephone Answering, Telecoms & Live Chat)

Setup / Onboarding

Set up is simple and can normally take place within a few days.

Training & Support

Training is normally included. Can be tailored according to client’s requirements.

Telephone Support – Yes

Email Support – Yes

Chat Support – Yes

Product range

Telephone Answering - Your own Moneypenny receptionist(s), based in our specialist Property team

Live Chat – Website chats, expertly managed on your behalf by our specialist Property team

Pocket Phone System – A business phone system, on your mobile

Switchboard – 24/7 outsourcing for your calls

Clever Numbers – Business numbers managed by you

Problems we solve for agents

Never Miss Another Lead With Call Answering
Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

Make Your Website Work Harder With Live Chat
Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.