Overview

Moneypenny is the #1 Telephone Answering and Live Chat service, trusted by more than 2,000 estate agents across the UK.

Telephone Answering

Our service is simple: Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

Live Chat 

Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

Outbound Calling

Whether it's qualifying prospects, arranging viewings or valuations, following up on appointments, reaching out to historic customers or keeping in touch and maintaining relationships with existing customers, trust us to represent your business perfectly.

Fully briefed by you, we will display your branch telephone number when dialling to guarantee a seamless and consistent service with every call.

 

Product Summary

Telephone Answering - Your own Moneypenny receptionist(s), based in our specialist Property team

Live Chat – Website chats, expertly managed on your behalf by our specialist Property team

Outbound Calling – Experienced people to qualify prospects and make follow-up calls on your behalf

Clever Numbers – Business numbers managed by you

 

Problems we solve for agents

Never Miss Another Lead With Call Answering
Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

Make Your Website Work Harder With Live Chat
Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

Reviews

Text Reviews (15)

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Nick Neill EweMove

A true partner

Lizzie Burt Chinneck Shaw

The whole thing just works!

Dan Jackson EweMove Hertford & Welwyn

Huge help with Sales Progression

Ian Crampton Ferndown Estates

I dare you to find a better support team!

James Cooper Chamberlains

Moneypenny is an absolute expert!

Stuart Nash Stuarts Residential

Amazing customer service!

Craig Reynolds Urban & Rural

Moneypenny’s Live Chat service has been an absolute winner for us!

Vaughan Schofield Belvoir Wrexham

Would highly recommend!

Mike Jones Belvoir Basingstoke

We never miss a call thanks to Moneypenny!

Martin Haigh Haighs

Perfect for us

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