New voice recognition tool that diverts calls to the correct person automatically
We have a kerfuffle exclusive – Moneypenny has launched a new tool for estate agents that adds a touch of brilliance to your telephone answering and they’ve given us an exclusive offer to promote it to our members.
Introducing the Digital Switchboard, a cutting edge tool that uses speech recognition technology to identify the department or person a caller wishes to speak to and connects them instantly. At a time when you’re all working remotely and transferring calls between team members is so difficult, this could be the solution you need.
For business owners and managers, this is a great way to stay in control of calls coming into your business too – rather than getting staff to give out personal mobile numbers and you losing sight of call volumes, you can continue to use office numbers and the call will then divert out to the relevant mobile numbers – how slick is that?!
The Moneypenny Digital Switchboard deal
Recognising the tough time agents are going through, Moneypenny has agreed to offer its fully automated Digital Switchboard tool completely free for 3 months. That’s free set up, free transfers and free transcriptions! No catches and no commitment. To help agents understand how Digital Switchboard might work for them, Moneypenny has produced a helpful video.
This solution is the perfect complement to their other range of services which include telephone answering and live chat. We were fascinated to find out the stats for these services amidst the Coronavirus pandemic - with short-staffed teams due to sickness and redundancies and soaring levels of online traffic, are Moneypenny seeing a surge in the number of calls and online chats they’re having?
Samantha Jones, Head of Field Sales for Moneypenny commented:
“There’s no doubt it’s currently a very challenging time for estate agents.
“Whilst there are clearly fewer calls and chats right now from customers looking to arrange new sales and rentals, we have seen a big rise in agents looking for innovative ways to help them cut costs and to run their businesses remotely.
“Moneypenny’s Digital Switchboard is perfect for this as it enables effective and efficient call routing, wherever staff are located and without the need for your own receptionists.
“Perhaps now more than ever, it’s vital for agents to make use of the latest technology to drive efficiencies and maintain an uninterrupted service – standing them in good stead for when the current crisis subsides and the property market recovers.”