It’s time to supercharge your property agency. Having been established for over 30 years, powering the relationship... Read more
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It’s time to supercharge your property agency.
Having been established for over 30 years, powering the relationship between people and property.
We are the leading, innovative property software provider for core business functions related to Residential Sales, Lettings, Property Management and Client Accounting. We design, develop and deliver exceptional software and technology to the residential property industry, by having an expert understanding of our sector and the relationships between people and property, whilst focusing on user needs.
After 2 years of development, our team have leveraged 30 years of innovation to design a product that will scale some of the biggest and best agents, developing Veco Plus to ensure agents stay ahead of the curve.
The must have software for your property agency. Veco Plus is the full turn-key solution to becoming fully compliant, saving time and increasing revenue.
Veco Plus represents our fifth product cycle and we are excited to share our vision for the future of Property CRM software.
Interlinking departments to create greater efficiency of data management and company communication
Use Automation to eliminate repetitive tasks and offer an enhanced customer experience
Integrations with industry suppliers offer greater service opportunity and boost revenue streams
Product Updates & Improvements are delivered regularly with a range of new features and legal updates to complement your business growth
Consultancy – based solutions to create innovative business strategies tailored to your business
Contact us now to book a free consultation
CRM: All-in-one contact management enables you to follow up on leads and opportunities, build long term relationships with clients and Improve customer service. Manage all your agencies income streams to gain maximum impact and targeted outcomes.
WORKFLOW: A powerful and flexible tool that allows you to define your own preferred business processes and deliver a consistent customer experience. Minimising the risk of errors and omissions, this tool supports compliance with necessary laws and regulations.
SELF-SERVICE: Delivered to external users predominately through a web app but available via desktop or tablet. Offering a seamless data experience through a single platform. Veco Plus software has been designed with a wider user profile in mind, so the same platform will be accessed by different users with unique access to their relevant information and data 24/7.
LETTINGS: Enabling negotiators full product access, from any online device anywhere at any time. Designed to support the fast paced, on the go modern negotiator role, whilst remaining compliant. Notification and activity centres will constantly keep negotiators up to date with applications and offers. Quick communication and light touch navigation has been designed specifically with the negotiator role in mind.
PROPERTY MANAGEMENT: Repairs and Work Orders can be managed end to end. With Fixflo integration, repairs can be reported quickly and efficiently by tenants and imported as repairs into Veco Plus, with clear definition of where the report was generated. Supplier instructions and financial management all in one place. Property Managers have successfully used Veco products to manage portfolios scaling from low hundreds to tens of thousands over three decades.
CLIENT ACCOUNTING: For over three decades, we have successfully delivered client accounting to the UK lettings sector. Veco Plus represents the latest iteration of our double entry bookkeeping system, with all the business logic we have built over 30 years baked in, and with a modern user interface designed to support both qualified accounts personnel and agency staff without formal accounts training.
AUTOMATE PLUS: This market leading product offers bespoke automation of your repetitive business processes, internal and external communication, compliance and legal requirements, as well as general reporting. This ensures that tasks are performed consistently, according to your predefined business rules and guidelines.
With no requirement for manual intervention, Automate minimises human error, enables faster response times, better communication, and timely follow-ups, leading to an improved customer experience and increased client satisfaction.
SALES: Launching in Q3 2024 – Sign up to hear about our product updates.
Problems we solve for agents
Veco Plus is a fully responsive site, which allows all users full product access, from any online device, anywhere, at any time.
Never miss an opportunity with our inbuilt CRM. Agents can manage all revenue streams to gain maximum impact and targeted outcomes by tracking and managing customer interaction effectively. Providing better customer service ensuring that no potential customer or opportunity falls through the cracks. This results in higher conversion rates and a stronger revenue pipeline.
By utilising Workflows in Veco Plus, you can build and implement your own unique business processes and protocols to deliver the best possible service. With options for mandatory tasks, dependencies and internal or external actions, our workflow supports ever changing compliance and delivers a consistent customer service.
Self-service provides accessibility 24/7, allowing clients and contacts with the flexibility to interact with your business at their convenience. Providing real-time updates on transaction statuses, and appointment availability results in transparency and improved customer service.
Veco Plus offers our clients seamless third-party integrations through extensions. With familiar names such as Fixflo, Yoti and TDS already available through extensions, our vision is that you will be able to manage your own supplier integrations and retain management of your data.
We have built white labelled services within Veco to facilitate functions such as text messaging and address validation.
Extensions will allow users to access additional features and capabilities provided by third party companies or services. This extends the functionality of Veco Plus without having to build everything from scratch, especially where the solution is very specific.
Integrations include: Fixflo, TDS, Yoti, Opayo, Loquate, Sendgrid , Voidlink
Plans designed to grow your business
Setup / Onboarding
Planning & Research
Our Business Development Managers and Delivery Team will work with you to create a clear and accurate project plan specific for your business requirements. Establishing a concise strategy moving forward is crucial to a successful implementation.
- Scoping sessions
- Project planning
- Consultancy based solutions
- Departmentalising / streamlining processes
When your project is underway our Delivery Team will be on hand to schedule, communicate and action the implementation plan. Working together is a vital part at this stage, to ensure quality and accuracy.
- Communication and action points
- Training and development
- Data migrations
- Timescales and schedules
- User Acceptance Testing (UAT)
Training & Support
Our UK-based support desk operates to the highest industry standards. We work hard to maintain these levels to ensure that your agency is functioning at the optimal level. Standards are monitored daily and in real time to ensure we offer the best possible service to our users.
How do we compare with your current provider?
You CAN speak to a human being
8 min average ticket response
9.7 average feedback score
15 min average resolution time
Support & Assistance
Once you ‘Go Live’ with your new Veco product our Service Desk Team are on hand to provide one on one support to you and your staff. Your dedicated Business Development Manager will be in regular contact to provide assistance when required.
- Support & Assistance
- Improved working
- Satisfaction (Happy Customer)
We will continuously work with you on a consultative basis to help you achieve maximum ROI. As Veco scales to support your business growth we will be on hand to provide support, training and consultation.
- Collaborative approach
- Project management
- Information on upcoming innovation
- Consultancy improving
How Lettings Agents can minimise rent arrears and avoid Section 8 notices. Guest blog by Richard Murray, CEO of Veco
How Lettings Agents can minimise rent arrears and avoid Section 8 notices. Guest blog by...
Meet the people Behind the Brand - Veco by Eurolink
Paul ChapelleDirector What is your career background? I am probably one of the longest serving...
Veco™ wins ESTAS best CRM software for the second year running
Veco has been awarded ESTAS Best CRM Software, at a glittering live event on Friday 14 October in...
VECO: LETTING AGENTS AND LANDLORDS FACING SURGE IN DISREPAIR CLAIMS
Recent research reveals there has been an exponential rise in disrepair claims over the past five...
Veco: AGENTS WARNED OF HEIGHTENED RISK OF CYBER ATTACKS RESULTING FROM RUSSIA-UKRAINE WAR
Blog by Duwayne Lake, Operations Director of Veco™ Following Russia’s unprovoked, premeditated...
Meet the people behind the brand: Veco - Duwayne Lake
Duwayne Lake - Operations Director at Veco Email Duwayne now Connect with Duwayne on...
Veco: Why Customer Centricity is Key for Estate and Letting Drive Revenue
Blog by Richard Murray, CEO of Veco™ According to the Harvard Business Review, the greatest...
Veco introduces new lone worker feature to improve safety
Veco has introduced a new feature, a ‘Help’ message for lone working agents when they are in a...
Meet the people behind the brand: Veco - Richard Murray
Richard Murray, CEO of Veco What is your career background?I have worked in the Property...
KNOWLEDGESHARE: How can agents guard against a potential cyber attack?
Here is a thought leadership article from Veco™ by Eurolink The Guild of Property Professionals...
Veco partners with Voidlink
Veco™ has partnered with VOIDLINK and its energy provider Scottish Power, to offer letting agents...
VECO™ JOINS THE FIGHT AGAINST DIGITAL POVERTY
Veco™ has pledged six laptops to Stephen Brown’s Computer’s for Schools campaign, which has...
Awards in 2022
The ESTAS Best in Sector 2022 - Best CRM Software
Awards in 2021
The ESTAS Best in Sector 2021 - Best CRM Software