Worked with a rural multi-branch agency to build their managed property stock. Defined a simple system that every branch neg could follow to track properties on the market and cross-reference them with known landlords. Defined a marketing schedule of regular light-touch non-sales contact targeting other agent's landlord to, over time, cause the landlord to question if they were with the right agent. Because of the light-touch helpful communication, Landlords proactively sought out the client-agency both on tenant churn and mid-term. 

Changed property management processes to ensure the team followed best practice and regulatory compliance. Introduction of simple yet comprehensive tick-sheets ensured staff knew step-by-step what they were supposed to do. Audits and quality-gate checks ensured the team did what was asked of them or underperforming team members quickly identified. By doing things right-first-time, rework was reduced.