How I can help
I help agents with growing lettings businesses, the implementation of new products, problem shooting and compliance.
I have spent the past 24 years in the property industry.
My journey started as an office junior and I ended up as the MD of a 12 branch estate agency group. I've also set up and exited 2 small estate agencies, spent 9 months as the Commercial Director of an online agent, and I've been CCO of a private equity firm.
- Assisted multiple agencies in improving their Landlord touting process, winning new lettings business
- Created a valuation process framework for increasing the market appraisal conversion rate
- Created a property management audit framework for ensuring compliance in large lettings agencies
Don’t just listen to us. Here’s what our early adopters are saying about Kerfuffle
Case study: Win landlords from other agents
Worked with a rural multi-branch agency to build their managed property stock. Defined a simple system that every branch neg could follow to track properties on the market and cross-reference them with known landlords. Defined a marketing schedule of regular light-touch non-sales contact targeting other agent's landlord to, over time, cause the landlord to question if they were with the right agent. Because of the light-touch helpful communication, Landlords proactively sought out the client-agency both on tenant churn and mid-term.
Case study: Reduce time spent dealing with tenants
Changed property management processes to ensure the team followed best practice and regulatory compliance. Introduction of simple yet comprehensive tick-sheets ensured staff knew step-by-step what they were supposed to do. Audits and quality-gate checks ensured the team did what was asked of them or underperforming team members quickly identified. By doing things right-first-time, rework was reduced.
Meet our consultants
The appointments types subscribing estate agents usually choose with our consultants are:
- Objective one-on-one guidence on a single topic from Kerfuffle's expert consultants, specific to the challenge at hand. 15 minutes
- KPI review and direction setting from kerfuffle's expert consultants, specific to the challenge at hand. 30 minutes
- Strategy setting and action plan agreement from Kerfuffle's expert consultants, specific to the challenge at hand. 60 minutes
- Objective in depth analysis and planning from Kerfuffle's expert consultants, specific to the challenge at hand. 2-3 hours
- To access these consults, and our other services, we offer three subscription models.
- View Our Subscription