adiuvo provide an emergency out of hours call handling and response service, where all calls are triaged and actioned as appropriate including instructing, managing and, if required, providing contractors. We offer a service 24/7, 365 days a year that had been severely lacking; a professional and knowledgeable office based emergency out of hours’ response for Property Managers. This specialised service distinguishes itself from any other available by the use of experienced and qualified property staff and people from all facets of the industry in conjunction with customer service experts. In 2020, adiuvo (from the Latin to help or assist) are currently responsible for approximately 600,000 properties out of hours and handled over 425,000 calls in 2019.
Subscription; adiuvo charge per property per annum (plus VAT) to provide unlimited, white labelled cover
Training & Support
adiuvo will walk each new client through the set up process and supply suggested suitable procedures for each call (although clients are able to bespoke to their portfolio or even per property)
Out of ours emergency maintenance cover
Problems we solve for agents
adiuvo answer calls from your tenants so you don't have to even at 3am on Christmas Day but as property professionals only instruct if the reported issue is a true emergency (only instructing on 36% of all calls). We can utilise yours or your landlord's preferred contractors or provide alternates if necessary, Should we instruct we manage the whole of the call out ensuring attendance and suitable completion as well as providing a full report back to our client for the start of the next working day.
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