As featured in the EA MastersBest Estate Agency Supplier Innovations 2020

Vaboo

A Customer Rewards platform that helps give agents a point of difference against their competition in order to win new... Read more

Here’s your exclusive kerfuffle deal:  Our service starts at just £50 per month for a Basic rewards platform. Our Premium service starts... Read more

A Customer Rewards platform that helps give agents a point of difference against their competition in order to win new landlord instructions and find great tenants. Our service adds value to the renting experience and shows that our clients care about their customers and want to provide the best service possible. 

The platform is underpinned by money saving offers and discounts to help financially and make it easier to pay rent and it is these offers that drive users to the platform. Once on the platform there is also access to other features which enable us to get a greater understanding into users ‘wants’ and ‘needs’ and provide clients with deep insights into who their customers really are, in order for our clients to develop their service better over time and maximise future opportunities.

The service is fully white labelled so users engage with the clients brand, both on the platform and within weekly communications that all users receive.  These comms fill the post move in customer communications gap, by providing ongoing highly engaging messaging, driving overall customer and brand engagement. 

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Vaboo - make renting more rewarding, for tenants and agents alike!

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Ashley Milton Property Agents

Really positive

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VCC Homes

Really positive

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willmotts

Really positive

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CLIFFTONS

Really positive

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Ascend Properties

Really positive

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Paramount Properties

Really positive

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The Letting Station

Really positive

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Juno Property

Positive

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Customer engagement is a full time job, let us take care of it for you from as little as £50 per month for a fully branded platform. Get in touch via Kerfuffle for the exclusive deal.

 

Awarded in 2019

Best Estate Agency Suppliers Guide 2020: Excellent (Market Research & Data)

Setup / Onboarding

We ensure that the onboarding process is easy and seamless. On average it takes just 5 days to get launch a platform and let tenants enjoy benefits from their agent. Vaboo provide agents with:

• Onboarding & explainer calls to go through the platform & features
• Supporting explainer branded visuals for tenants
• Content for unique agent-branded webpage on tenant benefits
• Agent- branded promotional leaflets and images for use on viewings or social media
• Adding any custom content for the platform – direct links to other services, maintenance tools etc.

Training & Support

Vaboo clients have their own dedicated Client Success Manager to help them get the most out of their platform. From day one it’s important we understand your business goals. We support you throughout and:

• Establish a clear process for adding new tenants
• Help you to promote your rewards platform either in-branch, on viewings or on your website
• Ensure you are making the most of all additional features of the platform
• Add any staff onto the platform & check you are seeing white-labelled engagement emails 
• Produce reports every quarter about usage of the platform and highlights from reviews and survey responses.
• Add any of your local business discounts and offers
• Provide PR support for winners of the month’s rent if required in our monthly competition
• Create shareable social media content
• Yearly Deep Dive Reports analysing insights from feedback data
• Produce tenant feedback word clouds for use in promotional activities
• Regular catch up calls

Product range

Our Premium service offers 100’s more discounts and offers to your tenants – greatly increasing your engagement. However, both our Standard and Premium Service includes:

Branding 
We make sure your brand is truly reflected with a 99% white labelled platform. Your logo and images
• Your colour palette
• Your tone of voice
• Add or exclude offers

Insights
• We incentivise and curate feedback from tenants so you don't have to.
• Learn about your customers
• Find hidden opportunities
• Improve your service levels
• Earn honest reviews

Perks
We provide your customers with hundreds of savings with national retailers.• Treat your customers with care
• Increase tenant retention
• Reduce void periods
• Show landlords your service levels
• Give your employees some extras

Prize draws
We fund monthly prize draws where your customers could win a month's rent!
• Increase regular engagement
• Fully funded by Vaboo
• If someone wins, you take the credit
• Prize draws incentivise feedback

Content
We place useful tools like FixFlo directly into your customers' line of sight.
• Promote usage of maintenance tools
• Add offers from local businesses
• Promote any of your own products
• Add links to your other services

Engagement
Every week we send positive communications about savings and giveaways.
• Effortless weekly engagement
• Be present in tenants’ daily lives
• Industry leading open/click rates
• Show your customers you care.

Success
Our client success team hand craft customer experience reports each quarter.
• We look for insights in feedback
• Quarterly updates on usage
• One-to-one client success calls
• Promotional strategy and materials

API
Tech savvy clients can use our API to automate user management and access.
• Use our robust RESTful API
• Automate user management
• Use Zapier to link other services
• Level up your customer experience stack

Problems we solve for agents

Providing your tenants with extra value shows from day one that you care about your customers and proves you are different from other agents. In addition to providing 100’s of national and local offers and discounts, we manage all agent-branded communications with your tenants around these benefits, asking your tenants the questions that matter whilst and collecting valuable feedback on your behalf.

We’re already giving our customers on average ten-times more agent-branded engagement

with their tenants than they’ve ever managed before. In fact, our agents have:

  • 74% feedback rate from questions asked about their service
  • An UNPRECEDENTED 50% email open rate – tenants want to hear about your
  • Rewards program and what you have to say!
  • Increased customer satisfaction. Our recent insights showed that 83% of tenants rated their Vaboo Agent at least an 8 out of 10
  • Access to our industry expertise with over 500,000 tenant responses about what they want from their agents

Our added value service drives positive brand engagement for agents and shows

prospective landlords their compassionate approach to lettings. Let us help your business stand out from your competition and win new business by showing your customers you care and use insights from your data to grow, build long-term relationships and uncover new opportunities.

Tenant engagement and communication can be full-time job: Vaboo can do it all for you.

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kerfuffle reviews on Vaboo

Peter Chaloner Ashley Milton Property Agents

The Vaboo Customer Rewards Platform has proved to be an excellent service for our customers and tenants. We have had very good feedback. In addition, from our position of referring customers to Vaboo we have found the executive Management team at Vaboo to be first class. Very friendly and highly professional. I`ve been in business for some 42 years for my sins and I can wholeheartedly recommend Vaboo to other businesses and their loyal customers and clients.

Oli Collins VCC Homes

Amazing selling and retention tool for your tenants

William Taper willmotts

custumer feedback

James Scollard CLIFFTONS

This gives a USP, to show we care about our tenants and a happy tenant, is a happy agent / Landlord. A tenant of mine received one month free rent (for her opinion on our services) & I received good publicity, Marketing material & feedback. There is also scope to make this service an additional income stream to the agency.

Jack Wright Ascend Properties

We’ve been partners with Vaboo for quite some time now and are really happy with the platform, as are our residents. The pure variety of benefits and services that renters can obtain is endless, and we’re regularly praised for including this platform to our customers, acting as more than just a typical letting agent. Our Property Managers make a point of explaining how the rewards platform works to our new residents, when they introduce themselves personally at the start of each tenancy. We’ve seen particular value in the insights feature, allowing us to gain clearer information on the needs of our valued renters so that we can seek to make any improvements in their experience. Not forgetting the competitions too of course; a tenant of ours was thrilled to win a month’s free rent recently as part of the Vaboo monthly competitions.

Danielle Lanthier Paramount Properties

Vaboo's client support has been fantastic throughout the onboarding process. They offer a great selection of retailer discounts that help us deliver great perks to our residents. These are benefits that people are sure to take advantage of, and the monthly prize draws make it fun and engaging!

Nick Smith The Letting Station

Great way of standing out from the agency crowd

Gareth Birkett Juno Property

We looked for a value added partner and found Vaboo. They were a perfect fit for us to blow the competition out of the water. They have allowed us to take their platform and make it our own. Vaboo allows us to focus our new clients attention on all of our products and services to increase our ROI on ALL enquiries. It even deals with our reviews and markets our deals ongoing. It will also mean that customer retention of financial service products remain high.

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