Orca Call Answering
Call answering and live chat solutions for estate agents and property managers. Our team of highly trained PAs have... Read more
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Overview
Call answering and live chat solutions for estate agents and property managers. Our team of highly trained PAs have years of experience in the industry and become a seamless extension of your business.
Problems we solve for agents
We ensure agents never miss a call or opportunity, particularly during busy periods, out-of-hours, or when on appointments. Our service removes the pressure of answering every call, allowing teams to focus on viewings, valuations, and client relationships. By providing professional call handling, accurate message taking, and appointment booking, we improve customer experience while increasing efficiency and reducing overheads.
Reviews
We integrate with a range of client systems including CRMs such as HubSpot, Salesforce, and bespoke platforms. We can input directly into systems, work via shared portals, or deliver structured data via email/SharePoint. Historical data can be reviewed and aligned where required to ensure consistency in reporting and workflows.
We operate a transparent per-call pricing model, not per-minute. Clients pay for full calls, meaning all actions within that call (message taking, transfers, triage) are included with no hidden extras. Packages are flexible and scalable based on usage, allowing clients to control costs while only paying for active support.
ROI
Clients typically see cost savings of up to 40–50% compared to per-minute call handling services. In addition, improved call capture ensures no missed opportunities, increasing lead conversion and customer retention. Many clients report improved staff productivity by reducing interruptions and allowing internal teams to focus on revenue-generating activity.
Setup / Onboarding
Typically 3–5 working days depending on complexity. Simple overflow setups can be live within 24–48 hours, Our onboarding process is designed to be simple, fast, and fully tailored to each client. We begin with an introductory call with a dedicated onboarding specialist to understand the client’s business, call types, and requirements in detail. From this, we build bespoke call handling screens within our CRM, aligned to the client’s exact specifications, including triage questions, escalation paths, and messaging requirements.
Once the screens are signed off, we provide divert numbers and prepare the account for go-live.Clients are then offered a 7-day free trial with no commitment, allowing them to experience the service in a live environment. During this period, our PAs are trained on the account, and we actively monitor call quality and performance.
Following the trial, we review activity with the client, refine any processes, and agree the most suitable package moving forward. Ongoing support includes regular account management, continuous training, and performance reviews to ensure the service evolves with the client’s needs.
Training & Support
All clients receive a structured onboarding led by a dedicated Account Manager. This includes discovery, call flow design, script creation, and system setup. Our PAs are trained specifically on each client’s processes before going live. Ongoing support includes regular reviews, call quality monitoring, and continuous training to refine performance and adapt to changes in the client’s business.
Regular attendance and participation in key industry events including The Guild of Property Professionals conferences, TPFG events, and wider property sector exhibitions. Active involvement in partner events and networking opportunities to support client engagement and industry presence.
Product range
Call answering (overflow and full-time)
Out-of-hours call handling
Lead qualification and triage
Appointment booking and diary management
Remote reception / switchboard services
Helpdesk and maintenance coordination
Live chat and digital messaging support
Solutions
Category
Departments
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