PropCall provide expert out-of-hours call handling, working as an extension your team. Our job is to handle any... Read more
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PropCall provide expert out-of-hours call handling, working as an extension your team. Our job is to handle any maintenance issues that arise when your office is closed, so that you can enjoy a true work-life balance, safe in the knowledge that your managed assets are looked after.
We help tenants resolve issues with video calls, reducing the need to send contractors. But if there is a genuine emergency, we can manage emergency contractor call outs, working with YOUR priorities and best interests in mind.
Problems we solve for agents
Tenant calling at 10pm on a Saturday with a broken down boiler? We'll hop on a video call and show them how to top up the pressure to get it back up and running, so you can enjoy your evening.
We're here to take the calls out-of-hours so you don't have to (and we don't just default to sending out expensive contractors!).
Setup / Onboarding
Our onboarding process can be as thorough or as minimal as you like. We're conscious that your time is precious, so we'll do all the heavy lifting. You send us the information, we'll make it fit with how we work. Most clients are up and running within 48 hours of a 1 hour welcome call and onboarding meeting.
Our pricing model is based purely on usage - so bigger firms with higher usage will pay more than smaller agents with minimal use. There's no extra charges for covering Bank Holidays, Christmas and New Year either...it's all part of the service!
With a fair and simple pricing structure, our clients range from single-person agents right up to some of the largest lettings businesses in the UK.
- Out-of-hours Maintenance Call Handling
- Contractor Call Out Management
- Remote Video Triage and Support
- After Hours Enquiry Capture
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