Yomdel designs and delivers world-class customer experiences, for modern, customer focused businesses, who want to... Read more

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Yomdel designs and delivers world-class customer experiences, for modern, customer focused businesses, who want to differentiate on service.

From market research and mystery shopping that defines your optimum customer experience, to fully managed 24/7 live chat that delivers exceptional service to your customers, Yomdel offers market leading business growth where it matters. The customer!

5 years ago, Yomdel pioneered high quality, fully managed live chat services to the property sector, and now serves over 2500 businesses across multiple UK sectors, and is now the market leader in Australia too. In addition, today Yomdel offers 24/7 voice call and email support, with social messenger channels coming on stream this year too. 

Yomdel Insight Services - Market Research and Mystery Shopping, uncover customer truths for your business, and also measure and benchmark current customer satisfaction. Yomdel ensures you take the risk out of decision making and identifies exactly what steps to take to improve your customer experiences, differentiating you from your competition.

Partnering with UK businesses, in the last year Yomdel services delivered an average of 32% incremental revenue through client websites and improved customer experience, a staggering 18:1 ROI.

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Yomdel Property Sentiment Tracker – Home mover demand sustained at record levels, people seek virtual solutions

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Simon Bradbury

Thomas Morris Sales & Lettings

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bradleys estate agents


Your review
Gibbs Gillespie

Really positive

Your review
Robinson Michael and Jackson

Really positive

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Homes Partnership

Really positive

Your review

Really positive

Your review

Yomdel Live Chat - pricing options available to suit your business:

  • Pay per chat - we offer unit rates or pricing bundles structured to suit the expected volume of live chat traffic on your website
  • Pay per lead - success based model, where you pay a fixed price only for defined business opportunity chat outcomes
  • Or you can put together a blend of both of the above!

Have a chat with us, and we'll quickly work out what you prefer, and works best for your business.

Our Live Chat also comes with many additional services and integrations, which can be built in to your product package, including Live Connect (telephone sales integration) and Live Tracking (web analytics integration)

Yomdel Insight Services - Mystery Shopping is priced on a ratecard basis, in line with your needs: from simple telephone enquiries, to branch walk-ins or competitor analysis, to video recorded home valuations. 

Market Research is priced on a bespoke project basis: one of our expert team will work with you to define your research objectives and requirements, tailoring a project to your needs, and offering a detailed quotation in advance.

Yomdel offers integrations with an increasing number of suppliers every day, especially CRM systems and proptech platforms. 

Popular CRM integrations include: Reapit, Salesforce, Hubspot, Keap and Agent Box

Yomdel is able to deliver leads via XML, an open API or via dedicated APIs for almost any CRM system.
Just get in touch to see how we can integrate with your chosen system.

Yomdel charges a nominal monthly charge for data transfers.

Awarded in 2019

Best Estate Agency Suppliers Guide 2020: Highly rated (Telephone Answering, Telecoms & Live Chat)

Setup / Onboarding

With Yomdel providing services to thousands of agents the process is very fine-tuned. 

We do all the heavy-lifting for our clients, meaning they just need to sign off on the details provided. It is very efficient and easy.

Live Chat setup is usually done within 1 week of order.

Mystery Shopping services are also normally agreed and set up within 1-2 weeks of initial request.

Training & Support

Online, face to face or blended? Blended
Included or chargeable? Included

Do you offer free of charge: 
Telephone Support – Yes (24/7)
Email Support – Yes (24/7)
Chat Support – Yes (24/7)

Product range


24/7 Managed Live Chat

Mystery Shopping

Customer Research

Market Research

Email Management

Appointment Booking

Telephone Customer Service

Sales Team Integration

CRM Integration

Analytics Integration

Problems we solve for agents

Yomdel helps agents grow through using managed live chat to significantly increase website conversion to generate large volumes of new leads and levels of customer satisfaction above 95%. 

With tough trading conditions and declines in transaction volumes, Yomdel helps agents create competitive advantage and grow market share.

Mystery shopping enables agents to shine a light into their business so they can understand the customer experience and take steps to improve. Competitor benchmarking also enables Yomdel agents to successfully win more business.

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kerfuffle reviews on Yomdel

kai logan bradleys estate agents

The initial thought of live chat was good, although I didn't realise how popular it is and therefore how it adds to the customer experience when engaging with our brand. There have been quieter periods and that's when the team at Yomdel work with us to change that! Overall the service has furthered our offering, increased enquiry levels and provides a superb ROI!

Paul Gillespie Gibbs Gillespie

We have been using Yomdel since 2017 and they are exceptional. They handle their responsibilities with assurance and their professional approach and seamless communication make them a fantastic partner. Any communication is a potential opportunity and something we don’t want to miss out on and Yomdel impresses every time and wins us more business as a result. They are a great company and we could not ask for a better job to be done!

simon woodcock Robinson Michael and Jackson

Greater insight into my own business

Agne Mazonaite JLL

Good service, quick responses

Tracy Smith Homes Partnership

The Yomdel team listened to our needs from the outset, the Live Chat captures visitors info and provides a good source of valuation leads. Most importantly our clients love it!

Simon Bradbury

Love the fact that potential customers can contact us 24/7


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