Yomdel designs and delivers world-class customer experiences, for modern, customer-focused businesses, who want to... Read more
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Yomdel designs and delivers world-class customer experiences, for modern, customer-focused businesses, who want to differentiate on service.
From market research and mystery shopping that defines your optimum customer experience, to fully managed 24/7 live chat that delivers exceptional service to your customers, Yomdel offers market-leading business growth where it matters. The customer!
5 years ago, Yomdel pioneered high quality, fully managed live chat services to the property sector, and now serves over 2500 businesses across multiple UK sectors, and is now the market leader in Australia too. In addition, today Yomdel offers 24/7 voice call and email support, with social messenger channels coming on stream this year too.
Yomdel Insight Services - Market Research and Mystery Shopping, uncover customer truths for your business, and also measure and benchmark current customer satisfaction. Yomdel ensures you take the risk out of decision making and identifies exactly what steps to take to improve your customer experiences, differentiating you from your competition.
Partnering with UK businesses, in the last year Yomdel services delivered an average of 32% incremental revenue through client websites and improved customer experience, a staggering 18:1 ROI.
- 24/7 Managed Live Chat
- Mystery Shopping
- Customer Research
- Market Research
- Email Management
- Appointment Booking
- Telephone Customer Service
- Sales Team Integration
- CRM Integration
- Analytics Integration
Problems we solve for agents
Yomdel helps agents grow through using managed live chat to significantly increase website conversion to generate large volumes of new leads and levels of customer satisfaction above 95%.
With tough trading conditions and declines in transaction volumes, Yomdel helps agents create competitive advantage and grow market share.
Mystery shopping enables agents to shine a light into their business so they can understand the customer experience and take steps to improve. Competitor benchmarking also enables Yomdel agents to successfully win more business.
Yomdel Property Sentiment Tracker – New vendors and landlords increasingly scarce for agents as property market slows
Buyers hold steady but worsening stock shortages add to mounting supply crunch 27 APRIL 2021. New...
Yomdel Property Sentiment Tracker – Property market activity slows as pub takes priority amid lockdown easing
Fall in new buyers entering market helps ease supply concerns, websites remain busy 20 APRIL 2021....
Yomdel Property Sentiment Tracker – Lockdown easing sparks welcome surge in new vendor and landlord enquiries
Website visits, buyers and tenants also up as the residential property market buzzes with renewed...
Yomdel Property Sentiment Tracker – Home sellers’ market strengthens as buyer/vendor imbalance widens further.
Visitor numbers and engagement on estate agent websites remains key to securing instructions. 6...
Yomdel Property Sentiment Tracker – Vendors hold steady, landlords increasingly scarce as buyers grow again to add to impending stock shortages
Visitor volumes to estate agent websites hit another all-time record as competition hots up in...
BriefYourMarket acquires Yomdel to bolster digital offerings.
Top estate agency marketing platform BriefYourMarket.com has acquired Yomdel, the market-leading...
Yomdel Property Sentiment Tracker – Falling vendor interest and strong buyer numbers herald tightening supply crunch
Fees reportedly under pressure as agents scramble to secure instructions 23 MARCH 2021. Rapidly...
Yomdel Property Sentiment Tracker – Buyers push on as vendors, landlords and tenants retreat from recent gains
Disconnect in buyer/seller demand rings warning bells for market as digital continues relentless...
Yomdel Property Sentiment Tracker – Fresh property market surge as budget announcements, vaccinations and the arrival of spring breed optimism
Vendor, buyer and landlord enquiries hit highest levels since last summer’s boom, tenant demand...
Yomdel Property Sentiment Tracker – Residential property market sentiment holds steady at elevated levels ahead of budget as lockdown easing nears
Vendor, buyer and tenant enquiries remain significantly higher year/year, agent website activity...
Yomdel Property Sentiment Tracker – Estate agent website visitor volumes hit new all-time high to feed fresh surge in vendor and buyer enquiries.
Landlords retreat from recent gains and tenants pile back in as lockdown easing finally comes into...
Yomdel Property Sentiment Tracker – Landlords surge as UK property market wobbles in face of lockdown uncertainty, while website visits boom.
Vendors and tenants drop, buyers steady, and landlords hit to highest levels since September. The...
Yomdel Property Sentiment Tracker – Clear signs of strong consumer demand, despite market uncertainty.
Vendors and buyers on the up, landords and tenants steady as overall market rallies against lockdown...
Yomdel Property Sentiment Tracker – Strong demand kicks off New Year as new national lockdown looms.
Vendors, buyers, landlords and tenants all surge post-Christmas. The Yomdel Property Sentiment...
Supplier spotlight - a panel with Yomdel
Are you delivering the best customer service? A discussion with Yomdel, Ewe Move and Martyn...
Direct Mail vs Digital Comms
Do you prefer direct or digital? What is actually better? We sit down with these fantastic suppliers...
Yomdel announces first Kerfuffle group buying deal
We’re excited to announce our first group buying deal for Kerfuffle members. Yomdel has provided...
supplier spotlight - Yomdel
‘Building customer communications around your website’ Yomdel supports you in delivering the...
Yomdel Property Sentiment Tracker – Home mover demand sustained at record levels, people seek virtual solutions
kerfuffle supplier, Yomdel, has provided the latest update on their Property Sentiment Tracker...
Let’s spread some positivity in the industry
We know many of you are up to wonderful things to give your clients, staff and local communities the...
Yomdel offers integrations with an increasing number of suppliers every day, especially CRM systems and proptech platforms. Popular CRM integrations include Salesforce, Hubspot, Keap and Agent Box
Yomdel is able to deliver leads via XML, an open API or via dedicated APIs for almost any CRM system.
Just get in touch to see how we can integrate with your chosen system.
Yomdel charges a nominal monthly charge for data transfers.
Setup / Onboarding
With Yomdel providing services to thousands of agents the process is very fine-tuned.
We do all the heavy-lifting for our clients, meaning they just need to sign off on the details provided. It is very efficient and easy.
Live Chat setup is usually done within 1 week of order.
Mystery Shopping services are also normally agreed and set up within 1-2 weeks of initial request.
Training & Support
Online, face to face or blended? Blended
Included or chargeable? Included
Do you offer free of charge:
Telephone Support – Yes (24/7)
Email Support – Yes (24/7)
Chat Support – Yes (24/7)
Yomdel Live Chat - pricing options available to suit your business:
- Pay per chat - we offer unit rates or pricing bundles structured to suit the expected volume of live chat traffic on your website
- Pay per lead - success-based model, where you pay a fixed price only for defined business opportunity chat outcomes
- Or you can put together a blend of both of the above!
Have a chat with us, and we'll quickly work out what you prefer, and what works best for your business.
Our Live Chat also comes with many additional services and integrations, which can be built into your product package, including Live Connect (telephone sales integration) and Live Tracking (web analytics integration)
Yomdel Insight Services - Mystery Shopping is priced on a rate-card basis, in line with your needs: from simple telephone enquiries to branch walk-ins or competitor analysis, to video-recorded home valuations.
Market Research is priced on a bespoke project basis: one of our expert team members will work with you to define your research objectives and requirements, tailoring a project to your needs, and offering a detailed quotation in advance.
Yomdel commits to achieving a positive return for EVERY client, with current aggregate performance running at a staggering 18:1 ROI. Yomdel Live Chat is statistically proven to increase lead generation from paid traffic to an agent's website by 52.3%. You can't get a higher performing addition to your website anywhere else.
Awarded in 2019
Best Estate Agency Suppliers Guide 2020: Highly rated (Telephone Answering, Telecoms & Live Chat)
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