CY Training Works
CY Training Works focuses on helping estate agents to create value through great customer service in order to win more... Read more
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CY Training Works focuses on helping estate agents to create value through great customer service in order to win more business at higher fees..
Effective communication is at the heart of all good relationships. Without it, no rapport exists and so there is no reason to connect or remain connected. We are instinctively drawn to people who we believe are interested in us and the power of this attraction supersedes price when choosing one business over another.
All of CY Training Works programmes focus on how great communication can achieve great results, including more instructions, more recommendations and referrals, happier customers and higher fees. Clare is an innovative trainer who communicates in a “hands on” way using real experiences to create empathy and understanding. Described as an entertainer, Clare sells not tells, so really connects with her audience, so training is not only informative but great fun too!
Problems we solve for agents
CY Training is focused on putting the WHY into mind-sets, behaviours and attitudes>
Training should never be dull or irrelevant and if your staff believe they have heard it all before, perhaps it is time to try something new!
Fun, interactive and fast-paced training delivered to you and your teams, based on YOUR business, YOUR area and YOUR challenges.
Your teams will come away feeling motivated and ready to make the changes you are looking for, because they understand WHY they should.
Click here to view my Estate Agency brochure.
Daily rate but can negotiate for large projects or regular engagements.
Setup / Onboarding
Training & Support
CY Training Works for Estate Agents
I am proud to have worked with many of the best estate agents in the country and been described as someone who delivers “not just proper training, but proper training in the real world!”.
Below is a list of courses that I am asked to deliver again and again, but perhaps you have some other ideas of your own? Why not get in touch, talk to me about your challenges and let’s discuss the ways I can help you achieve the results you are looking for?
Motivate & Re-Focus
If you are looking for ways to motivate and re-focus your team, why not consider a “back to basics” programme that is both effective but also uplifting. Your staff can look forward to a day of interactive training with activities and provoking discussions on buyer and seller qualification, booking market appraisals and negotiation techniques.
Generate More Revenue from Additional Services
If you are looking at ways to boost cross-sales revenue and create a better customer experience, your staff may benefit from a training course that is specifically designed to increase conveyancing and mortgage referrals. The programme will focus on improving questioning technique, objection handling and closing skills.
The Art of Booking Market Appraisal Appointments
If you want more market appraisals and increase your average fee, you may benefit from reviewing the way the appointments are booked and followed up. There is an art in making prospective vendors feel special which, when practised, can not only win you the business but also increase your value. Get in touch if you are interested in a training programme that focuses on building rapport, getting vital information about the seller, their home and gain an understanding about how they will choose their estate agent.
5 Star Reviews
Everyone wants to be the best estate agent in town. If you want to provide a better customer experience for your sellers and buyers, I can provide a bespoke training course on how to deliver a 5-star service while managing expectations.
Tailor-made Training & Development Courses Just for You!
If you have any other challenges and want an informal chat, why not get in touch to see if I can create and deliver a tailored programme just for your business?