Felicity is the AI front desk for UK letting and estate agents, built by LightWork AI.

About half of all property enquiries arrive after the office closes, and 85% of missed callers never ring back. Felicity makes sure none of them slip through.

She answers every call, email, and message 24/7 across lettings, sales, market appraisals, and maintenance. For lettings, she screens prospects against your criteria, qualifies and scores them, and books viewings. For sales and market appraisals, she captures the detail and hands a warm lead to the right agent. For maintenance, she logs the issue, classifies urgency, and routes it on, escalating emergencies straight away. Felicity replies in under 20 seconds and handles around 80% of lettings enquiries on her own. Anything that needs a person reaches your team, fully briefed. Customise her tone, qualifying questions, lead scoring, maintenance urgency, and agents per branch, so she fits how your branch actually works.

Agencies across the UK already run on Felicity. Wright Letting & Management cut response time from ~3 hours to under 15 seconds, with 57% of conversations now handled out of hours. 

"Our clients, the big thing is they now think we're open 24 hours a day, seven days a week."

Problems we solve for agents

Unlike traditional tools that stop at ticketing, LightWork goes further.

Agents miss enquiries they've already paid to win. About half of all calls, emails and messages arrive after the office closes, evenings, weekends, mid-viewing, and 85% of missed callers never ring back. They just call the next agent. Across the UK, that costs letting and estate agents an estimated £119m a year. The team that replies first wins the instruction, but no one can cover the phones around the clock. Felicity can. She answers every enquiry the second it lands, qualifies it, and books the viewing, 24/7, so leads stop slipping