As featured in the EA MastersBest Estate Agency Supplier Innovations 2020

The Depositary

We remove 80% of your ‘end of tenancy’ admin whilst simultaneously delighting tenants with a transparent, simple,... Read more

Here’s your exclusive kerfuffle deal:  Kerfuffle members signing up with The Depositary via EA Masters will get the remainder of 2020 at... Read more

We remove 80% of your ‘end of tenancy’ admin whilst simultaneously delighting tenants with a transparent, simple, any-time online service. Easy to use and fully customizable our online app will transform your agency operations and delight consumers and staff alike. We expect agents and tenants to be equal advocates. Whilst our primary concern is for the agents who are our clients and we know they will love the ease of the system and how much time & stress we remove from the day to day operation. However, tenants have accepted for far too long that the end of the tenancy process is murky and messy and stressful and horrible- once they see what this does they will be huge advocates of you and your agency. Testing to date has seen tenants give the platform a 90% satisfaction rating with 83% giving the deduction negotiation process alone a rating of ‘fair & transparent’- when was the last time you had a tenant say that about deductions? Never….?

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Metro Village Ltd

Managing deposits have never been easier with this deposit!

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Quealy & Co

Fantastic End Of Tenancy Process

Your review
Copper Green Pooks

Improves the deposit return process for all

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Ferndown Estates

Really positive

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The Depositary pricing is based on managed portfolio size only and has no set up fees. We can get agents up and running by video call with the set up and training usually taking no longer than one hour.

We are integrated with TDS, fully with their Insured scheme and we have a working solution for Custodial that several clients are already using. We will be finalising the Custodial integration and CRM integration is very much part of our primary focus moving forward. As a newly launched product, CRM integrations will be based on agent demand, so the faster agents adopt our offering the quicker we will be able to achieve these. 

We have a partner integration with Please Connect Me, a Utility Switching Service as it offers a no cost benefit to our clients and their tenants as they exit a property. 

We will announce new integrations and partnerships as they happen. 

Awarded in 2020

Best Estate Agency Suppliers Guide 2021 - Best Overall Small - Runner-Up

 

Setup / Onboarding

One hour! To date, we have been able to manage the onboarding process via video calls. We usually carry out a demo with key staff members, which takes between 30 minutes to an hour depending on how in depth people would like to go during that first call. We can then book in a set up call, usually within a week, where we configure the account to match your internal processes and carry out the training. Clients add their own branches and users and can tweak the configuration at any time. We have around 70 email templates the system sends out and we recommend people start by reviewing a key number of these then work their way through the rest.

Training & Support

Our training is carried out by video call, where we share screens and do an end to end run through of the platform. These can be recorded and sent after the session so staff can refer back if needed. There is no cost for the initial training when a new client signs up with us. For larger operations we can offer on-site training or multiple sessions but these will be charged based on the size of the team, location of the office(s) and the time required - these will be quoted on an individual basis. 

Our support is included in the monthly subscription cost. Most support is carried out by email but we're always happy to call clients if they'd rather have a telephone conversation and occasionally we'll recommend setting up a 10 minute video call so we can share screens. 

Product range

We are a fully responsive web based app, with progressive web app available - i.e. you can download an icon to your desktop and launch the platform this way rather than by visiting a website. Our product is an automated end of tenancy platform which kicks in at the point of notice being given or received and guiding users, landlords and tenants through to the deposit return.

Problems we solve for agents

We remove around 80% of admin related to the end of a tenancy, most of which has zero monetary value to agents and is just chasing people. Our platform streamlines processes and ensures compliance. Our clients have a dashboard of all concluding tenancies, giving easy at a glance updates and we deliver transparency to tenants in what is often a fraught and stressful time. All users, tenants and landlords can perform actions from any device, anywhere in the world. 

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kerfuffle reviews on The Depositary

Ian Crampton Ferndown Estates

The Depository system allows us to significantly reduce the amount of time spent ending any tenancy. Simply put, the intuitive process assigns the outstanding tasks to the relevant stakeholders (Tenant, Landlord, agent) throughout and saves calls and e-mails into and out of the office asking for The feedback we have had so far is that the system clearly explains and manages expectations by explaining to each party the deposit legislation really well and that all parties positions are being taken into account. There is far less accusations being levelled at us as being for or against either party. That in itself is a really creditable benefit. Our lettings team have got their time and sanity back at long last(!) and our own credibility as a fair minded and technology minded agent has been further enhanced. A great platform for busy letting agents.

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